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Your account is blocked or expired. Contact your service provider

M

molo

New member
Apr 20, 2015
2
0
0
#1
I'm having issues connecting to the servers. In the past, when I had issues, I would simply just go to the Papiao site and perform a IPTV RESET. Everything would work normal afterwards. This week, I began getting "Your account is blocked or expired. Contact your service provider", but nothing seems to correct the issue. I've already tried the following, but still can't connect:
- RESETS between all changes
- Toggle locks on both Internet Provider and Location
- Changed from P1 to P2
- Reentering MAC
- Resetting Router

I went ahead and reached out to the Papiao Staff and they asked for PICs that showed my MAC and Hardware Model, but all they did was create a new Rocket # for me. I'm still unable to connect to servers. Any other suggestion?
 
#2
molo said:
I'm having issues connecting to the servers. In the past, when I had issues, I would simply just go to the Papiao site and perform a IPTV RESET. Everything would work normal afterwards. This week, I began getting "Your account is blocked or expired. Contact your service provider", but nothing seems to correct the issue. I've already tried the following, but still can't connect:
- RESETS between all changes
- Toggle locks on both Internet Provider and Location
- Changed from P1 to P2
- Reentering MAC
- Resetting Router

I went ahead and reached out to the Papiao Staff and they asked for PICs that showed my MAC and Hardware Model, but all they did was create a new Rocket # for me. I'm still unable to connect to servers. Any other suggestion?
Click to expand...

How did you change the Portal ? Did you change it on your device only ?
You need to change it at the Rocket papiao page as well.
Left click my name for private message option and I can help with that.
 
#3
I have to get myself to work here soon.
I got your first message and returned a reply. I only have a few minutes before I have to leave.
Check your messages :)
 
#4
I got your message and changed the portal with a reset.
Match that change on your device.

I am out for the evening now, maybe just a few hours. I'll be back :)
 
#5
Holey Moley, That fixed it. A bazillion thanks! It was driving me nuts all week.



- On side note. Before starting this thread, I was having problems logging in. I seems that I forgot my password for this site and got locked out. While I waited 15 minutes, I attempted to reset my password using the FORGOT PASSWORD link. It seems that something is wrong, I never got an email for the reset process.
Fortunately after 15 minutes, I had 5 more tries... I eventually entered a very old password that I barely remembered.
Just an FYI.
Thank you, once again!!!
 
#6
molo said:
Holey Moley, That fixed it. A bazillion thanks! It was driving me nuts all week.



- On side note. Before starting this thread, I was having problems logging in. I seems that I forgot my password for this site and got locked out. While I waited 15 minutes, I attempted to reset my password using the FORGOT PASSWORD link. It seems that something is wrong, I never got an email for the reset process.
Fortunately after 15 minutes, I had 5 more tries... I eventually entered a very old password that I barely remembered.
Just an FYI.
Thank you, once again!!!
Click to expand...

cool beans :)
 
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