try this before you do a ticket
Manual Factory Data Reset.
1) Make sure the box is connected to the TV by HDMI or RCA
2) Make sure the power is plugged out of the box
3) Push and hold the reset button with the pin for 10 seconds
4) Continue to hold it down and plug the power into the box
5) Hold the reset button for at least another 5 seconds and then let go
6) Proceed to wait for a bit while the box resets, it should open up again in console mode
7) Select the factory data reset option
8) The box will perform a factory data reset and reboot
9) It should then boot normally and start working. If it boots into the console mode again, make sure to just select perform normal boot up (I believe it is the first option)
when I turn box on all I get is a black screen. it starts my screen on my tv goes from blue to black which normally means it is starting but no avov logo. unplugged it and plugged it back in then unplugged it all night and no change. help please
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