Package installer just sitting there

[Cd001111]

Hi, my Avov box after a reset has been waiting all day on the Package installer which doesn't start. Any ideas?

 

[Marley]

yea setup internet first

 

[Cd001111]

It's connected via Ethernet

 

[Marley]

try wireless to make sure it connected and reset box again if it dont work you have a big problem nothing will work it should start right after you load the wireless info no need to wait at all thats bad all five should start right away no waiting

 

[Cd001111]

try wireless to make sure it connected and reset box again if it dont work you have a big problem nothing will work it should start right after you load the wireless info no need to wait at all thats bad all five should start right away no waiting

Nope, same differance .

 

[Marley]

well

 http://avov.tv

start a ticket and they maybe can help you with that can try and unplug the box for few hrs and try again or just maybe the server is down for that talk to them

 

[Cd001111]

Just so you know, according to a notice at the web site it's a know issue, I'm not sure what they can do but I filled out their form.

 

[Marley]

ok thanks they will get you going again

 

[tinman_hd]

Happened on both my boxes today. I waited about 15 minutes to see if it would start loading but just stood there at 0%. After reading some other post about package not loading, I thought I was screwed, but I thought let me try and back out of it. It worked. I was able to hit back key; box went away, and I was able to go to live tv.

 

[grodri1972]

Tinman dont do a system reset if box still working leave it alone

 

[Marley]

look he did a factory reset done on that told him to unplug it for few hrs that may work

 

[Cd001111]

I'll tell you what, an Avon Tech got back to me with a question, initially the box was freezing up in KODI, when selecting a link, the WORKING circle would just stop and I would have to unplug the AC. In the interim I did some research and wound up doing a reset. So I answered the techs question and informed him of the situation as it is now.
This all went down yesterday and I haven't heard a word from these guys. I was hoping I would wake up to a solution, what part of the world do these guys work out of?

 

[K00lKatT]

Can you not take your curious mind to avov.tv and find out for yourself???...

 

[floder2]

I called and talked to Avov today.......for (AVOV-TV-ONLINE-BOX).......They said they can push a fix through to boxes that have installer problem..all they need is the S/N of the box....send with ticket..The missing Mac address in some boxes will physically have to be sent back to Avov......................

 

[grodri1972]

I sent mine back today

 

[Marley]

they well get back to him and thanks floder2 hope they can do a ez fix and Cd001111 give it time they mill get back to you

 

[osiris999]

I have the same problem and now the box is usless. Avov hasn't gotten back with me about it. They charge more than twice the price other companies charge for their boxes you should at least get a fix in a timely manner.

 

[Marley]

Website: http://avov.tv
Help-desk: http://help.avov.tv
one of them should help you try again
think your last one with that kind of problem so they should get to you start one more ticket

 

[Cd001111]

A solution to this came today people, I sent my Avov back also, below is text from Avov explaining

HI

We have resolved this issue. I apologize for the lateness of the fix as the other boxes are still not fixed. We have finally figured out the problem. There are two servers and some customers are sent to one server over the other. That one server could not handle the traffic and it causes the boxes on the customer end to not fully download. So, they are building a brand new server and migrating customers over from the faulty one. They said it should be done by this week but they have been working very hard to get this resolved. I thank you again for your patience during this time.