Is that the EPG from the service ?
Did you include the issue in the title of the email ?
That always helps and shows them server tech admins the issue, even without opening the email itself
My fix for the epg is to use multiple methods.
With the server EPG you use the MAC attached method, or that app.
With Playlist URL method you can choose which EPG to use. There are a few here, Shooty been keeping maintenance on his very well.
Point is that if you get the multiple methods working and saved, then you can go between them for which EPG is working best at any given time.
Having an STB that has these multiple functions is best, but even without, you could still use apps like Perfect player and etcc.. to use the Playlist URLs and EPG URLs
