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Donation sent to IKS66.com: No response in 2 days.

#63
Thanks Greg for the reassuring note, but that doesn't help me much. It's rather peculiar that these type of generic replies come RIGHT AFTER someone posts a 'I paid for a donation and got nothing in return' note here.
What would really help is iks66.tv step up to the plate and provide a way of checking donations here

https://iks66.tv/main/order

for Order numbers begin with 6821 like mine and so many other ppl here !!! What good is checking for 6820 only ??????

And btw, let's not derail the discussion here...where is my order/mac address after 4 days and counting, although my card has been charged???????????????
 
#67
Giwrgosp, I sent 5 emails to IKS66 and waited a week. No reply, email or anything from them. Ultimately I had to do a chargeback on the credit card then purchase from Rocket which came through immediately.
 
#68
I'm on my 3rd day waiting for a response email as well, same as original poster order starts with 6821.....no response to direct email or using the web one....no one can blame us for feeling like we have been scammed....I was an user of iks last year and got my donation info within hours of placing the order.....2 days a week???? without response rises flags.....I was charged $77us on my credit card it's not like we are spending pennies and my cc company will not cancel the purchase......at least they should send a courtesy email saying we are looking into the problem rather than ignoring the costumer
 
#69
- Did you purchase your donation from the main iks66.com website or from a reseller/alternative site? main site
- After you made your payment were you redirected to a page giving you an order number & informing you that it could take 72 hours to process? yes it said within 24 to 48hrs
- Did you check your email spam/promotions/social tabs for the confirmation email?yes nothing been checking for the last 3 days
- Have you made contact through the contact facility on the iks66.com site (assuming that's the site you used)?several times also direct email
- What's the breakdown of the $90.00 in terms of route duration/number of routes?6 months for iks/iptv
- What payment method did you use (prepaid/postpaid credit/debit)?credit card
- Is your payment card valid for international purchases?yes not the first time I have used it to buy from them
- Has your payment card definitely been charged or are the funds merely 'on hold' as a pending transaction? full payment was taken within an hr of placing order
 
#71
kroakie1, send them an email…

I emailed them once at the beginning of my one month trial and they responded the next day with concrete steps.

Renewed my sub yesterday for 12 mths and the additional 365 days reflected on my account in not more than a minute.

This doesn't solve your problem per se but Im just saying the chances of you getting a resolution are good. Stay on it.
 
#73
Lol, that was a long time back. I finally resolved it by cancelling cc payment and starting again. Second time round with different card and email address it worked immediately. Also bought second donation with same info and no problem.
But I understand the frustration, when the site still asks for order numbers stating with 6820 when it has been 6821 for months now.
Also using contact form gets zero response. Although emailing direct with full info eventually did get a reply.

I am sure the guys on here will help you, if you still have problems..
 
#74
look it takes time to get a email back they are very busy but they will get back to you and make things right for most part i know not having tv sucks been there done that but please hold on as long as i been a member of iks or iptv sites no one that i know ever got rip-off they are just not like that i would not be here if they did or many other members
 
#75
Lol good for you kroaki1 I tried cancelling mine but unfortunately for me iks66 took payment out within the hour and cc can't do nothing about that except ask me if I wanted to make a complaint against the vendor....what a joke....my solution now is to sit without tv and wait for a response or lick my wounds, loose $77us and go somewhere else. I'm truly disappointed had been a loyal costumer for years and this is the first time I've run into this problem....hopefully eventually they will get back to me....funny thing is even the fta66 site has disappear
 
#77
same situation here, i just purchase off someone on ebay and ever since i have been renewing my subscription by contacting the seller ever month via email, cause i have done purchase on iks website about 2-3 times and only gotten one email out of the 3 purchase and still wasnt able to program my kodi. so yea i just recently made a purchase for 1 month and still waiting on email, i contact them via support email and contact tab and still no reply lol
 
#78
You were right but site is going on and off the grid...... I checked today and I just got the blue ft66 logo on the website. I still sending emails and no response 72hrs later....I bought mine from the main site as I have been burnt by re-sellers in the past, this has never happen my donations usually get activated within the hour. I have also sent messages through the forum on fta66 website.....
 
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