Customer Service what happen

[qgrandstaff]

Package installer froze. Filled out the form AVOV asks you to fill out so they can push software to fix the issue. Called the next day because no corrective action was taken by AVOV. Was put off and told it would be fixed by Friday night. Today is monday and still nothing. I will call back and give them until the end of the day then drive over my AVOV TVONLINE as they put me off until the 21 days to return it passed over the weekend while they put me off. GREAT CUSTOMER SERVICE GUYS!!!

 

[K00lKatT]

had you updated your box??...did you fac reset & reload??...Kind of hard to mess up the easiest there is to use box..if you give us some info we will be glad to help and no need to get nasty with the attitude..

 

[qgrandstaff]

Yes. Did a factory reset prior to calling them. They said they would need to push new software. They said it would be done days ago. Well... Still waiting. The only problem left is they put me off until the 21 days to return the until elapsed leaving me with a 100 dollar paper weight if they chose to do nothing as it seems they are going to do. You are right about 1 thing. It is hard to mess up this box as easy as it is to run. Guess that means it is hard for them to send working software to it.

 

[K00lKatT]

did you update after fac reset??..what version of build do you have on box now?

 

[qgrandstaff]

Can not update. Package installer freezes every time you try to update. Currently is 1.0.17 After the reset all settings are gone. When you click to use any feature (Live Tv VOD Etc) it goes straight to attempting to install packages and freezes. Receiver worked fine until they came up with a update a few days ago.

 

[K00lKatT]

pkg installs are not updates...I suggest you delete all your pkgs...reset once again..update...then re-install your pkgs

 

[qgrandstaff]

As soon as you turn it on and connect it to your network it trys to download packageas freezing the receiver. No chance to do anything else.That is the problem I am having. This is after 5 attempts with factory resets.

 

[K00lKatT]

have you hard booted your modem/router then box??

 

[qgrandstaff]

Please explain how my modem that runs 6 other devices flawlessly would be the problem but yes I have reset my modem since this problem begun.

 

[K00lKatT]

so if you can get to main menu, which you stated you can to get to sys info to fac reset. then go to market and delete your apps...then fac reset from sys info, update and reload

 

[Kodi64]

Please explain how my modem that runs 6 other devices flawlessly would be the problem but yes I have reset my modem since this problem begun.

could be a block from the modem may not have given it permission or there is another item with the same ip
reboot the modem
set up a useable static ip and try that

 

[qgrandstaff]

Thank you. I checked this but it was not the problem. Good thinking.

could be a block from the modem may not have given it permission or there is another item with the same ip
reboot the modem
set up a useable static ip and try that

 

[qgrandstaff]

Just got off the phone with AVOV. They said this is a problem they are aware of and there is nothing I can do about this. They will need to push a software update to the receiver, However they are not the ones to push the update and there is no telling when the 3rd party will do it. I was informed the person I worked with prior to today is no longer with the company and no status on my previous request to push a update can be given because the guy I was talking to did not have his computer turned on. I was told to call back this afternoon so he could have his computer up and he would look to see the current status for me.

 

[floder2]

did you update after fac reset??..what version of build do you have on box now?

By the way..what is the latest build number for TV-ONline box...........??

 

[nada233]

for tvonline is 1.0.17 is the latest one .

 

[Marley]

wow i had same problem as you on a different box would get to the loading of the box install it needed but stop i feel for you had to send the box back to them to re-flash the box and then it work after months so i know what your coming from so i know when they are saying they are working on it they are but it must be a hell of a bug they do have great support but for this one was in you shoes too

 

[Farmer1]

They do seem to have issues with a few boxes. Hoping to see Hans around to address a few concerns

 

[Marley]

yea they should have said something but in pr world you never say bad things about your product but really they are working on it sometimes i think they have just to much going on

 

[sat-junkie]

Any box i can't reflash myself I'll pass on..I just build a small form factor windows based media center box..much more functional then any android box...but we all prefer different things..Kodi is all ya need

 

[a-team]

Hi everyone,

Yes we had an issue with the box being frozen under the installer setup. We have requested our customers to report it and provide us the serial number for us to send back to our engineering team. However, we have run into a few delays which is out of our control. The engineers have been given several tasks and they are updating limited boxes due to the amount of work load they have. This team works non stop making sure the boxes are running without any major issues. The package installer was an unexpected issue and we are trying to get it resolved. They are working their way down the list of boxes that need to have manual updates pushed. Please be patient as we resolve this. The worst case scenario is sending the box back to us so we can do it manually. We would cover the shipping to you and if DHL comes through, then we will cover the cost of shipping the box to us as well. We are trying our best to tend to any and all issues.