Black screen with changing channels?! :(

[montell]

Hello my good friends,

I have 2 of the 3900 buzz boxes and I love them very much and I really thank Buzz team for their exceptional work
One of my 3900 boxes works perfectly while the other one has the glitch that when I click to change channels for a 1 second or 2 I get a black screen and then it changes the channel?!
Why is that happening? and it does that with all of the iptv portals/servers.
Thanks

 

[Ryu]

Maybe this one has more apps running in the background?

 

[montell]

Hello Ryu,

actually, it does not, compared to the perfectly working one

 

[big mac]

Hello Ryu,

actually, it does not, compared to the perfectly working one

Have you cleared cache?

 

[Ryu]

hardwired or wireless? if wireless how far is from gateway?
have you factory reset this box?

 

[montell]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box

 

[Ryu]

yes but sometimes thats the only solution

 

[big mac]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box

Do you mean with the whisk broom or are you doing it from apps/buzztv 2?

 

[montell]

whisk broom, isn't that enough?
If I were to clear from apps/buzz tv, what would I lose?
Thanks

 

[big mac]

whisk broom, isn't that enough?
If I were to clear from apps/buzz tv, what would I lose?
Thanks

Nothing.All your data remains since you're not clearing it.
Whisk broom clears background apps.

 

[montell]

so, I go to apps and go to Buzz TV 2? cause I have 0.91 GB there?!

 

[big mac]

so, I go to apps and go to Buzz TV 2? cause I have 0.91 GB there?!

Select clear cache.

 

[zaang83]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box

Lag could be distance related to modem/router. Routing through a switch? Both on same server?

 

[montell]

My Modem/Router is right next to my 3900 box.

 

[big mac]

My Modem/Router is right next to my 3900 box.

Did you clear cache?

 

[montell]

Yes, I did clear cache the way you said it.
Thanks

 

[NBS]

you could try clearing data instead of a factory set Then you only have to reinput server info

 

[montell]

ok, will do NBS and report back.
Thanks

 

[montell]

I did clear data and cleared cache and still blacks out for a couple of seconds when changing channels ?!

 

[montell]

If I knew for sure if a factory reset will fix this annoying problem, I might do it . I guess no guarantee?!