on the receiver , the user ID and password (login), are both the same donation or route number.
To log in to papiao to check your donation, the credentials are your 16 digit Order number and your donation or route number.
If bought from a reseller then it is the Client ID (reseller should have gave you) and the donation or route number.
Sometimes the email works as Client ID because the reseller set it that way.
Send me message if no Client ID