HDMI out

[steemer]

Has anyone else had this problem with VIXO2, had to move unit to another location but the HDMI cable would not come out. Tried as carefully as possible to remove , when it finally came out the metal housing came out(not completely) with it. Can no longer use, only had for 2 days. Opened ticket at Avov.tv/hope they can help

 

[crazed 9.6]

Has anyone else had this problem with VIXO2, had to move unit to another location but the HDMI cable would not come out. Tried as carefully as possible to remove , when it finally came out the metal housing came out(not completely) with it. Can no longer use, only had for 2 days. Opened ticket at Avov.tv/hope they can help

they'll help yea. Don't know how, but they'll see you and will respond

 

[Marley]

i have so many hdmi cables and yea it hard to get out new on my tv np to take off weird that it pull out but they will fix your problem

 

[steemer]

Thanks for the reply guys, hope they do, i just ordered another VIXO2 on saturday and also hove 2 VIXO1(you can tell i like their product)

 

[Marley]

same here have many all of them

 

[supaman32052]

my vixio 2 came with its own hdmi cable .. if I was in that situation I would have un plugged the hdmi from the tv instead of the Avov

 

[Marley]

look should not of happen which end you pull off he will be fine

 

[steemer]

my vixio 2 came with its own hdmi cable .. if I was in that situation I would have un plugged the hdmi from the tv instead of the Avov

I've had all my a/v and ethernet cables installed in my walls, was moving it to different TV, didn't have much choice.

 

[steemer]

Just received second box that i purchased on Sat., same problem. 2 of 3 ports are very tight. almost couldn't get cable out of video out port. Seems that the tabs at bottom of port that connect with cable are too big and/or the cable housing(on unit) is too small. Used cable that came w/unit , shouldn't matter though. Don't have this problem w/any other equip. that i have. Still like the unit though.

 

[Marley]

hdmi port should all be the same i dont move my box stays where it at but still should not have that problem make a ticket to them and tell them the problems your having

 

[Marley]

steemer they are looking into this as i speak

 

[steemer]

Thanks ASFT, did mention the problem to them. Seems the contacts at the bottom of the ports (that make contact with the cable) are a bit too big. Ports should not be that tight, none of my other equip. w/HDMI have this issue. Sure it will be resolved

 

[steemer]

Just noticed that i'm on probation, that's hilarious

 

[steemer]

Unit has been replaced by Avov, thanks for the great service.

 

[Marley]

great to hear that told you they have great support

 

[crazed 9.6]

Just noticed that i'm on probation, that's hilarious

that is part of our administrator's sense of humor weather he admits it or not.
It's all in good taste as you may have suspected