"soft reset: go to settings, device preferences, reset, reset, erase evething and wait for finishing rebooting.
hard reset: power off your device, disconnect power cord,
take a tooth pick and insert in a/v port and you will feel click once you hit reset button. keep holding button with toothpick and insert power into box. keep holding until you see a recover screen on your tv.scroll down to wipe data/
factory reset.press ok and select yes. now wait for finish reboot."