MAG250 - No Video/No Video Club however I can see the channel list and guide

[okana]

I haven't been able to get any answers or help on this.

I have recently purchased a rocket and have set it up. I have been using IPTV on my MAG250 for years now so I am not new at this.

My portal has been set up, my account says active however, I do not get any video at all. I can see the channel list and the guide.

I have updated my firmware and tried several video settings with the same result.

The video club also says file missing for ALL movies.

I need some help with this.

[Bkman2020]

I haven't been able to get any answers or help on this.

I have recently purchased a rocket and have set it up. I have been using IPTV on my MAG250 for years now so I am not new at this.

My portal has been set up, my account says active however, I do not get any video at all. I can see the channel list and the guide.

I have updated my firmware and tried several video settings with the same result.

The video club also says file missing for ALL movies.

I need some help with this.

Have you tried rebooting your router/modem?

[okana]

Have you tried rebooting your router/modem?

Yes I have. I work in IT and it was the first thing I checked. It's not internet related because the youtube app on the portal works without issue. A coworker has the same server and I tried my MAG250 on his internet with the same outcome.

I've verified its not DNS related or anything.

[MARBLE]

Hi okana
Do a Factory Reset
Plug in power supply Holding Menu button in.
Good Luck.

[Bkman2020]

So most likley the firmware is corrupted.Have you updated to lastest firmware?

[okana]

Hi okana
Do a Factory Reset
Plug in power supply Holding Menu button in.
Good Luck.

I'll give that a go as soon as possible

[xbmcbg]

Yes I have. I work in IT ......

Maybe this Mag is a clone, see for "FF" in the MAC Address, if it's clone check the Tsop (probably needs to be replaced)

[okana]

Maybe this Mag is a clone, see for "FF" in the MAC Address, if it's clone check the Tsop (probably needs to be replaced)

It's not a clone. I've tried a brand new MAG250. Same result!

I logged on to https://papiao.is/main/search_rocket and registered my new MAC address. My account IS active.
I added the portal to the new MAG AND updated to the latest firmware.

Still no video.

[big dady]

Can you please make sure that your mac address is correct with the box: In MAG254/250; Go to System settings -> Device Information
and also check the portal url, it should be: http://11.iptvrocket.tv

[Bkman2020]

Where did you buy this mag?