NEW B5 not connecting to IPTVPRIVATESERVER

[big mac]

Sorry for taking so long to get back. I was busy yesterday. Life does get in the way sometimes.

I have tried the RCU/menu/settings/configure/live tv. There are two settings there, primary or backup. I tried both, no change.

I tried resetting my account a couple of times, I have been on p2, p3 and p5, no change

Something I find odd is, I tried a movie in the VOD area and got the same result. But when I tried to play a trailer the B5 had no problem playing it from YouTube.

This tells me that the B5 does play video and sound. It is just a problem getting the B5 to stream the data from private server correctly.

The error is still the same at this point. "Media format is not supported".

I wish somebody with a B5 would chime in with their settings.


Jack



Jack

I use the same settings on all my devices which is primary for all.
If a channel or VOD gives an error I will try backup.

[crazed 9.6]

Sorry for taking so long to get back. I was busy yesterday. Life does get in the way sometimes.

I have tried the RCU/menu/settings/configure/live tv. There are two settings there, primary or backup. I tried both, no change.

I tried resetting my account a couple of times, I have been on p2, p3 and p5, no change

Something I find odd is, I tried a movie in the VOD area and got the same result. But when I tried to play a trailer the B5 had no problem playing it from YouTube.

This tells me that the B5 does play video and sound. It is just a problem getting the B5 to stream the data from private server correctly.

The error is still the same at this point. "Media format is not supported".

I wish somebody with a B5 would chime in with their settings.


Jack



Jack

There would not be any settings preset that would be causing this, other then changing that Player.
The B5 is no different then the other BuzzTV devices with the server setups, or Player usage. I have tested the B5 in the past, as well as all the Buzz devices.

Put it on the SyFi channel leave it there for up to 5 minutes, see what happens.


When you are changing the Server URL portal (p1, p2 and etc) are you changing it in your device's setup and also at the papiao website login ?

[Coyote Jack]

Portals don't seem to be the problem. I am able to connect and get the EPG. Just no programming. I tried the Sci-Fi channel and it was a no go. Are there any channels that are in the clear? Maybe I could get one of them. I am thinking I will do a factory reset on the B5 and see what happens.

Jack

[Coyote Jack]

Well, doing a factory reset on the B5 changed nothing.

I'm just spit balling here. I have 2 Papaio Donations, would running them both on the same Starlink system cause a problem? The reason I ask this is a message I saw today after I did the factory reset. It was before I deleted the Mac address on the site and it said something about the account being blocked or deleted.

Jack

[crazed 9.6]

PPV channels are clear/open.
That blocked message is kind of deceiving, not sure but doesn't always mean what it says.
Can you try the non-working code onto that other device , for test ?

If that works, then take that previously working code and try it on the B5, for test.

[big mac]

Well, doing a factory reset on the B5 changed nothing.

I'm just spit balling here. I have 2 Papaio Donations, would running them both on the same Starlink system cause a problem? The reason I ask this is a message I saw today after I did the factory reset. It was before I deleted the Mac address on the site and it said something about the account being blocked or deleted.

Jack

Make sure the firewall is disabled.

[crazed 9.6]

Portals don't seem to be the problem. I am able to connect and get the EPG. Just no programming. I tried the Sci-Fi channel and it was a no go. Are there any channels that are in the clear? Maybe I could get one of them. I am thinking I will do a factory reset on the B5 and see what happens.

Jack

But server portal is probably the problem, yes.
Many have had this issue, including myself. A portal change fixed most issues. We all would get the EPG too as you describe. Also the PPV channels and a few other clear channels would work but nothing else. A portal change brought back the rest of the channels.
This issue must be stemming from the server or ISP in some way. This has happened in the past.
I have no answer as to why, but it does stem from server or ISP. I have no experience with Starlink though.
Check on what big mac recently posted as well.

[Coyote Jack]

But server portal is probably the problem, yes.
Many have had this issue, including myself. A portal change fixed most issues. We all would get the EPG too as you describe. Also the PPV channels and a few other clear channels would work but nothing else. A portal change brought back the rest of the channels.
This issue must be stemming from the server or ISP in some way. This has happened in the past.
I have no answer as to why, but it does stem from server or ISP. I have no experience with Starlink though.
Check on what big mac recently posted as well.

I don't think it is the Starlink because I have a Dreamlink T3 that is not having any issues at all on the same Starlink.

I believe I already have any firewalls on the Starlink disabled already, but I will check to make sure.

I will try changing portals some more, you never know.

Jack

[crazed 9.6]

you never know.

Jack

yes, that is the problem too, we never will know. I asked the administration why this happens, they said change portals, reset box, reset internet and all the normal stuff, but never a actual answer, they probably don't know either.
the source of the server is not in America. I think in south America somewhere, this could be part of the problem.

[crazed 9.6]

I don't think it is the Starlink because I have a Dreamlink T3 that is not having any issues at all on the same Starlink.

I believe I already have any firewalls on the Starlink disabled already, but I will check to make sure.

I will try changing portals some more, you never know.

Jack

Did you see this ...??

worlok had same issue on one out of two devices. Fixed it like this...

I Got It Working Crazed. I Deleted The Mac Address From The Papiao Site And Hit Apply. Then Retyped The Mac Address Again And Hit Apply And All Is Well 😊