Media format is not supported

[DFR619]

Hi just want to add my experience...Not trying to hijack thread but this is on a 4500 and the newer Buzz Classic

About early Dec I started to get a different freezing ...some channels would freeze for several seconds and moving the channels up or down didn't help...seems like the whole list would freeze and come out of it probably after 15 or 20 secs.This seemed different than when I had buffering issues. And while waiting it flashed "Media Not Supported" or something like that on the bottom of the screen.

Anyway that was running the 4500xrs bought in 2020 at the start of the pandemic

So after Xmas I found a new Classic under the tree.....unfortunately after about a day it was running about the same ....a brand new machine was giving the "Media not supported issues" on some not all channels

I did some reading here and somewhere it said try a VPN

So I bought and installed a well known VPN... It was New Years Day before I got it going and set up and seems to cut back my problem to about 20 to 30 % of what it was for me....next step tomorrow will be to try the other portal.....oh yea along the way i changed out my router as well and my Buzz box is wired not wifi connected

If this helps enjoy....I am far from tech savvy

DFR619














































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[worlok15]

Make Sure Wired And WiFi Are Not On At The Same Time. Cause I Had Issues With One Of My Box.

[big mac]

Make Sure Wired And WiFi Are Not On At The Same Time. Cause I Had Issues With One Of My Box.

The only way to turn Ethernet on/off is plug it in or unplug it.

[worlok15]

You're Right Big Mac. I Had It Wired So I Had To Turn Off The WiFi

[DFR619]

Its wired as well as the tv coming from the router......everything else is wifi in my house......as it stands now you can watch most channels and its not to bad.....but it was getting frustrating wifi is off on the box and tv

[big mac]

Its wired as well as the tv coming from the router......everything else is wifi in my house......as it stands now you can watch most channels and its not to bad.....but it was getting frustrating wifi is off on the box and tv

Not sure when you last tried but that was corrected in a firmware update in 2022.
I use ethernet and all my boxes have wifi on.

[crazed 9.6]

connect the 4500 again, open channels and take note of a couple that may not be working correctly. Then go to Papiao website, change portals, then match that change in the 4500 setup menu.
Checks for results.

[DFR619]

Seems to working good this morning but i will try your advice later
Thanks