NEW B5 not connecting to IPTVPRIVATESERVER

[Coyote Jack]

I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

[big mac]

I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

Delete the MAC on panel and enter all info in XC API server settings.

[crazed 9.6]

XC or m3u or MAC servers all act the same. I been having this issue for months now with my buzz devices while all other devices I use work fine. I have reported the issue to aab some time ago.
Since the last few days many are reporting to me in PMs about this, all with buzz devices , I think one guy had an avov though.
It's not the server as other devices work with no issues. well it might be the server but it is an issue of compatability with buzz only and not other devices.

I have reported this again to aab

[Coyote Jack]

It is now coming up with this message, "Cannot load portal: Incorrect username or password"

Jack

[crazed 9.6]

It is now coming up with this message, "Cannot load portal: Incorrect username or password"

Jack

yea, that's part of this same issue.
seems it is isolated to buzz devices and seems also with the avov devices.

[Coyote Jack]

yea, that's part of this same issue.
seems it is isolated to buzz devices and seems also with the avov devices.

Hopefully they get it straightened out soon.

Jack

[crazed 9.6]

I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

when using the MAC method to connect with, do not add your user or password into that setup. leave the credentials box unchecked.

[Fred s d]

Make sure the MAC address is entered and correct on rocket checker

[Coyote Jack]

Well, I have tried all the suggestions brought forth so far and still a no go.

Jack

[crazed 9.6]

Well, I have tried all the suggestions brought forth so far and still a no go.

Jack

you had the incorrect MAC addy attached to your code.
I fixed it and sent you a message

With any IPTV android device the receiver's MAC may be as an example --> e2:22:1b:21:8b:aa
With these iptv android devices, there will be an iptv app preinstalled onboard, as an example would be the Buzz5 app onboard some BuzzTV devices, or the DOL app onboard the Dreamlink and etc... . The server is looking for the IPTV app's MAC as that is what connects to the server.
So what these IPTV app creators have done is change the first 6 digits of the device's MAC, while re-using the last 6 digits, as shown below.
e2:22:1b:21:8b:aa
00:1a:79:21:8b:aa

So in this example you would use the MAC --> 00:1a:79:21:8b:aa