I have the stb blocked message in all my 3 android stb. I did a reboot in modem, wifi repeaters and all 3 stb, reinstalled the stb emu app, but the problem continues. any suggestion will be appreciated.

Two days ago I paid through coinbase for 3 routes and I haven't received anything yet. I have the order number and also the coinbase notice that the transaction was successful. any help available?