Portal not loading... On mag254 .... R we down?

I have iks66 iptv on my MXQ android box but then my box died and i end up buying a new mag254 box. So do i need to do anything different to transfer my donation (which is valid ) to this new mag 254 box. My reseller did NOT gave me order number. What should i do? Your help would be greatly...

Hello.... I am new to iptv .... Use to have fta box.... Bit confused with iptv.... Hope i will be supported... I would like to thank u all in ADvance...