how are people who brought from a reseller ment to change the mac wen its not possible to check the route no more unless you have brought direct from iptv66 and have a registered email address?

hi i am get faild service on kodi now and unable to change my mac can some 1 help me how i log in please as i dont have an email address on here i got my service from a reseller. its asking for route and email or client and alll i hav is donation number