I have a MAG254 box that constantly freezes, I can see the guide but the channels do not come up until hard reboot. Trying to do factory reset but when I go back in to configure I still see the name of the portal but everything else looks reset. Are there any other factory default options for a...

Before the portal upgrade, when my portal would hang I could get into the inner portal by pressing the setup gear button. This allowed me to reboot the portal without getting up and physically unplugging the box. Can this functionality be added to the new portal setup please?

Very Low Sound (Solved) Using a MAG box and getting very low sound on both of my sets. I solved my issue! I had maxed the volume on my boxes and configured the remotes to control my TVs volume instead, leaving the boxes at 100 volume. With the remotes configured for my TVs I was then unable...

Can't attach my MAC to the route due to error. Can't look up the error anymore because I can't search my route any more after trying too many times. Box is not even accepting my user and pass / route it just says "error" in the upper right part of window. Need a little help attaching my MAC to...