how do I get my order/donation # to log on to my mag 254, I lost the email that they were in. my mag 254 worked fine before this new log in requirement. I tried to do a mac address search and it shows the mac as still active.

I am in las vegas, I have a 150 meg cable connection running hard wired to a mag254 on firmware 10. after loading every channel I have tried freezes after 3-5 seconds. anyone know of a way to fix this?

I am in las vegas, I have a 150 meg cable connection running hard wired to a mag254 on firmware 10. after loading every channel I have tried freezes after 3-5 seconds. anyone know of a way to fix this?