I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

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Originally Posted by Coyote Jack

I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

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Delete the MAC on panel and enter all info in XC API server settings.

XC or m3u or MAC servers all act the same. I been having this issue for months now with my buzz devices while all other devices I use work fine. I have reported the issue to aab some time ago.
Since the last few days many are reporting to me in PMs about this, all with buzz devices , I think one guy had an avov though.
It's not the server as other devices work with no issues. well it might be the server but it is an issue of compatability with buzz only and not other devices.

I have reported this again to aab :(

It is now coming up with this message, "Cannot load portal: Incorrect username or password"

Jack

Quote:

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Originally Posted by Coyote Jack

It is now coming up with this message, "Cannot load portal: Incorrect username or password"

Jack

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yea, that's part of this same issue.
seems it is isolated to buzz devices and seems also with the avov devices.

Quote:

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Originally Posted by crazed 9.6

yea, that's part of this same issue.
seems it is isolated to buzz devices and seems also with the avov devices.

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Hopefully they get it straightened out soon.

Jack

Quote:

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Originally Posted by Coyote Jack

I have a brand new B5 that I am trying to setup to use with IPTV Private Server service. I am using it with Starlink via the WiFi. (I have a T3 that is using the same WiFi and it works perfect). I have set my Mac address on the Papaio site and am using the ID and password provided by Papaio. I keep getting the same message no matter how many times I start from the beginning. It is "Cannot load portal: Not supported", and I have my portal name, portal URL and password entered correctly I believe. Unfortunately I can't post any photos to show you. I figure I am either making the same mistake over and over or I am forgetting something. Any help would be appreciated.

Jack

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when using the MAC method to connect with, do not add your user or password into that setup. leave the credentials box unchecked.

Make sure the MAC address is entered and correct on rocket checker

Well, I have tried all the suggestions brought forth so far and still a no go.

Jack

Quote:

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Originally Posted by Coyote Jack

Well, I have tried all the suggestions brought forth so far and still a no go.

Jack

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you had the incorrect MAC addy attached to your code.
I fixed it and sent you a message :)

With any IPTV android device the receiver's MAC may be as an example --> e2:22:1b:21:8b:aa
With these iptv android devices, there will be an iptv app preinstalled onboard, as an example would be the Buzz5 app onboard some BuzzTV devices, or the DOL app onboard the Dreamlink and etc... . The server is looking for the IPTV app's MAC as that is what connects to the server.
So what these IPTV app creators have done is change the first 6 digits of the device's MAC, while re-using the last 6 digits, as shown below.
e2:22:1b:21:8b:aa
00:1a:79:21:8b:aa

So in this example you would use the MAC --> 00:1a:79:21:8b:aa

Quote:

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Originally Posted by Fred s d

Make sure the MAC address is entered and correct on rocket checker

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good call, this was the exact issue :)

https://youtu.be/yk3diLmrddY?si=nvZl5-I665NqZ09m
In the top right hand corner the MAC can be found under Server ID.

Quote:

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Originally Posted by big mac

https://youtu.be/yk3diLmrddY?si=nvZl5-I665NqZ09m
In the top right hand corner the MAC can be found under Server ID.

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another good call... thnx :)

Quote:

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Originally Posted by big mac

Delete the MAC on panel and enter all info in XC API server settings.

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and this would have solved the problem too.
The BuzzTV devices have this XC API connection option which is damn fine option :)

Quote:

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Originally Posted by crazed 9.6

and this would have solved the problem too.
The BuzzTV devices have this XC API connection option which is damn fine option :)

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Well I have tried all the changes suggested including the XC API method. The closest I get is with the MAC method. It tries to load but gets hung up on the ID check. Comes back with "cannot load portal, incorrect username or password". I have tried with and without the credentials. I wish I could post a photo so I could show you what my settings are. Whether it be here or in PM.

Jack

use file share host site like mediafire.com
Post the pic there and send me the link via private message

Just so others know what has been happening with this problem here is where it stands after many PM's between crazed 9.6 and myself. I very much appreciate his patience with me.

OK, I am able to connect using the XC API method. Now my problem is I am not getting the programs. I get the guide, but when I go to watch It's giving me the error message, "media format is not supported". I believe this is a setting in the Buzz box somewhere and once I figure that out I should be good to go.

Jack

To access the Player selections follow the path shown below...
Menu button on RCU > Settings > Configuration > LiveTV or VOD+Series

Check Sticky threads in the Buzz sub-forums of any of the BuzzTV models and all the general guides are mostly generic for all BuzzTV receivers :)

Did You Disabled The ISP And Checked All Countries And Did A IPTV Reset On The Papiao Site ❓ And Did You Rebooted Your Router And Your Box ❓

Sorry for taking so long to get back. I was busy yesterday. Life does get in the way sometimes.

I have tried the RCU/menu/settings/configure/live tv. There are two settings there, primary or backup. I tried both, no change.

I tried resetting my account a couple of times, I have been on p2, p3 and p5, no change

Something I find odd is, I tried a movie in the VOD area and got the same result. But when I tried to play a trailer the B5 had no problem playing it from YouTube.

This tells me that the B5 does play video and sound. It is just a problem getting the B5 to stream the data from private server correctly.

The error is still the same at this point. "Media format is not supported".

I wish somebody with a B5 would chime in with their settings.


Jack



Jack

Quote:

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Originally Posted by Coyote Jack

Sorry for taking so long to get back. I was busy yesterday. Life does get in the way sometimes.

I have tried the RCU/menu/settings/configure/live tv. There are two settings there, primary or backup. I tried both, no change.

I tried resetting my account a couple of times, I have been on p2, p3 and p5, no change

Something I find odd is, I tried a movie in the VOD area and got the same result. But when I tried to play a trailer the B5 had no problem playing it from YouTube.

This tells me that the B5 does play video and sound. It is just a problem getting the B5 to stream the data from private server correctly.

The error is still the same at this point. "Media format is not supported".

I wish somebody with a B5 would chime in with their settings.


Jack



Jack

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I use the same settings on all my devices which is primary for all.
If a channel or VOD gives an error I will try backup.

Quote:

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Originally Posted by Coyote Jack

Sorry for taking so long to get back. I was busy yesterday. Life does get in the way sometimes.

I have tried the RCU/menu/settings/configure/live tv. There are two settings there, primary or backup. I tried both, no change.

I tried resetting my account a couple of times, I have been on p2, p3 and p5, no change

Something I find odd is, I tried a movie in the VOD area and got the same result. But when I tried to play a trailer the B5 had no problem playing it from YouTube.

This tells me that the B5 does play video and sound. It is just a problem getting the B5 to stream the data from private server correctly.

The error is still the same at this point. "Media format is not supported".

I wish somebody with a B5 would chime in with their settings.


Jack



Jack

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There would not be any settings preset that would be causing this, other then changing that Player.
The B5 is no different then the other BuzzTV devices with the server setups, or Player usage. I have tested the B5 in the past, as well as all the Buzz devices.

Put it on the SyFi channel leave it there for up to 5 minutes, see what happens.


When you are changing the Server URL portal (p1, p2 and etc) are you changing it in your device's setup and also at the papiao website login ?

Portals don't seem to be the problem. I am able to connect and get the EPG. Just no programming. I tried the Sci-Fi channel and it was a no go. Are there any channels that are in the clear? Maybe I could get one of them. I am thinking I will do a factory reset on the B5 and see what happens.

Jack

Well, doing a factory reset on the B5 changed nothing.

I'm just spit balling here. I have 2 Papaio Donations, would running them both on the same Starlink system cause a problem? The reason I ask this is a message I saw today after I did the factory reset. It was before I deleted the Mac address on the site and it said something about the account being blocked or deleted.

Jack

PPV channels are clear/open.
That blocked message is kind of deceiving, not sure but doesn't always mean what it says.
Can you try the non-working code onto that other device , for test ?

If that works, then take that previously working code and try it on the B5, for test.

Quote:

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Originally Posted by Coyote Jack

Well, doing a factory reset on the B5 changed nothing.

I'm just spit balling here. I have 2 Papaio Donations, would running them both on the same Starlink system cause a problem? The reason I ask this is a message I saw today after I did the factory reset. It was before I deleted the Mac address on the site and it said something about the account being blocked or deleted.

Jack

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Make sure the firewall is disabled.

Quote:

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Originally Posted by Coyote Jack

Portals don't seem to be the problem. I am able to connect and get the EPG. Just no programming. I tried the Sci-Fi channel and it was a no go. Are there any channels that are in the clear? Maybe I could get one of them. I am thinking I will do a factory reset on the B5 and see what happens.

Jack

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But server portal is probably the problem, yes.
Many have had this issue, including myself. A portal change fixed most issues. We all would get the EPG too as you describe. Also the PPV channels and a few other clear channels would work but nothing else. A portal change brought back the rest of the channels.
This issue must be stemming from the server or ISP in some way. This has happened in the past.
I have no answer as to why, but it does stem from server or ISP. I have no experience with Starlink though.
Check on what big mac recently posted as well.

Quote:

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Originally Posted by crazed 9.6

But server portal is probably the problem, yes.
Many have had this issue, including myself. A portal change fixed most issues. We all would get the EPG too as you describe. Also the PPV channels and a few other clear channels would work but nothing else. A portal change brought back the rest of the channels.
This issue must be stemming from the server or ISP in some way. This has happened in the past.
I have no answer as to why, but it does stem from server or ISP. I have no experience with Starlink though.
Check on what big mac recently posted as well.

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I don't think it is the Starlink because I have a Dreamlink T3 that is not having any issues at all on the same Starlink.

I believe I already have any firewalls on the Starlink disabled already, but I will check to make sure.

I will try changing portals some more, you never know.

Jack

Quote:

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Originally Posted by Coyote Jack

you never know.

Jack

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yes, that is the problem too, we never will know. I asked the administration why this happens, they said change portals, reset box, reset internet and all the normal stuff, but never a actual answer, they probably don't know either.
the source of the server is not in America. I think in south America somewhere, this could be part of the problem.

Quote:

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Originally Posted by Coyote Jack

I don't think it is the Starlink because I have a Dreamlink T3 that is not having any issues at all on the same Starlink.

I believe I already have any firewalls on the Starlink disabled already, but I will check to make sure.

I will try changing portals some more, you never know.

Jack

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Did you see this ...??

worlok had same issue on one out of two devices. Fixed it like this...

Quote:

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Originally Posted by worlok15

I Got It Working Crazed. I Deleted The Mac Address From The Papiao Site And Hit Apply. Then Retyped The Mac Address Again And Hit Apply And All Is Well 😊

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Quote:

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Originally Posted by crazed 9.6

Did you see this ...??

worlok had same issue on one out of two devices. Fixed it like this...

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Didn't see that one. Will give it a try.

Jack

Quote:

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Originally Posted by crazed 9.6

PPV channels are clear/open.
That blocked message is kind of deceiving, not sure but doesn't always mean what it says.
Can you try the non-working code onto that other device , for test ?

If that works, then take that previously working code and try it on the B5, for test.

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I tried switching the info from one box to the other. The T3 data worked to some extent as it would get the PPV, VOD and channels in the clear. I could not get the regular TV channels to come in. Something I noticed was when I tried to go from an in the clear channel to another channel the picture size would automatically change a little. by this I mean going from Bloomberg to Fox News the picture size would change a little. I couldn't get the B5 data to work on the T3.

Jack

well damn :(
I don't know what to say about all this.

Did I check your code here to see what results I get ?

I've gone to the administrator again with this.
i will be away at work most of this evening but I'll be back in a few hours (maybe 5 or 6 hours).

Did You Try What I Did By Deleting The Mac Address Then Clicking Apply Then Retyping The Mac Address And Clicking Apply Again At The Papiao Site ❓ Sometimes It Could Be Just A Little Glitch

Quote:

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Originally Posted by worlok15

Did You Try What I Did By Deleting The Mac Address Then Clicking Apply Then Retyping The Mac Address And Clicking Apply Again At The Papiao Site ❓ Sometimes It Could Be Just A Little Glitch

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I will give that a try. It won't hurt to try.

Jack

I found this post over on IPTVZETA. I found it very interesting and similar to my situation. Doesn't look like the Buzz B5 is all that compatible with the server.

Jack


cut and past follows



new donation: MEDIA FORMAT IS NOT SUPPORTED
12-12-2024, 07:35 PM
hello,


I just renewed my donation , also bought new box BuzzTV classic 5

after input all info (p2.iptvprivateserver.ru/c/index.html[/url]) and login into my box, I can pull up the channels,video info but no video and audio to be played, it says: media format is not supported

however, THIS IS INTEERESTING: when I used my OLD donation , [p1.iptvprivateserver.ru/c/index.html[/url], which has not yet expired, it works perfectly when I input all the info in to the box the same way!

So I know it is not something wrong with the box or my input because with the old donation it works fine but with the new donation it does not work with "media format is not supported" message.

Please help

Sincerely Yours,

Vinh vinny

Quote:

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Originally Posted by Coyote Jack

I found this post over on ********. I found it very interesting and similar to my situation. Doesn't look like the Buzz B5 is all that compatible with the server.

Jack


cut and past follows



new donation: MEDIA FORMAT IS NOT SUPPORTED
12-12-2024, 07:35 PM
hello,


I just renewed my donation , also bought new box BuzzTV classic 5

after input all info (p2.iptvprivateserver.ru/c/index.html[/url]) and login into my box, I can pull up the channels,video info but no video and audio to be played, it says: media format is not supported

however, THIS IS INTEERESTING: when I used my OLD donation , [p1.iptvprivateserver.ru/c/index.html[/url], which has not yet expired, it works perfectly when I input all the info in to the box the same way!

So I know it is not something wrong with the box or my input because with the old donation it works fine but with the new donation it does not work with "media format is not supported" message.

Please help

Sincerely Yours,

Vinh vinny

---

The Admin also said days ago everything was fixed.

I had thought this too about the buzz having compatibility issues with papiao servers, and I experienced the same thing a few times as others , and still am.
But this exact same issue arose a few times over the years, the first time was when we supported them Avov boxes way back in 1914 or something like that :)
Lots of reports about this same thing then back then, and everyone had Avovs, the thing was though that was exactly true, everyone did have Avovs (including myself) and not many other devices were used (other then kodi apps). So stands to reason most all reports were from avov owners.

There have been at least 2 other times this has happened, so from my memory this will be the 4th time.

This time around members with many Buzz devices, two dreamlink devices, one Formuler device, a few avov devices and there was one report with a mag device, all with the issue.
Most members own Buzz devices these days, so with the math that makes sense.

I run an admin code, which means I can use any server portal without changing it at the papioa website, just change it on my device(s). I do see differences with the portals but I do still have issues on all portals with some channels (format not supported).
I can fire up my old dreamlink T1Plus and with that same server credentials all channels work fine.

I can't explain that, but the issue does stem from the server. If it were the buzz devices alone that had a compatibility issue with papiao it would effect all of them buzz devices, which it's not.
I have ran a B5 here on papiao for a few months some time ago and no issues.
Now I run a couple X5's and a P6 and I do see issues, but them issues change almost daily.
My admin code may have something to do with that, as compared to a normal client code, but I don't know. I am pretty sure its a server issue related to ISP or geo or MACs or something along them lines. Some have rebooted their MAC a papiao or changed portals and seems that fixed their issue, which I know Coyote saw that though so I am not saying anything surprising here.

I also know all this is confussing as heck, and I don't have any answers, just experiences.
Papiao told me again to reboot everything :(

Quote:

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Originally Posted by crazed 9.6

I had thought this too about the buzz having compatibility issues with papiao servers, and I experienced the same thing a few times as others , and still am.
But this exact same issue arose a few times over the years, the first time was when we supported them Avov boxes way back in 1914 or something like that :)
Lots of reports about this same thing then back then, and everyone had Avovs, the thing was though that was exactly true, everyone did have Avovs (including myself) and not many other devices were used (other then kodi apps). So stands to reason most all reports were from avov owners.

There have been at least 2 other times this has happened, so from my memory this will be the 4th time.

This time around members with many Buzz devices, two dreamlink devices, one Formuler device, a few avov devices and there was one report with a mag device, all with the issue.
Most members own Buzz devices these days, so with the math that makes sense.

I run an admin code, which means I can use any server portal without changing it at the papioa website, just change it on my device(s). I do see differences with the portals but I do still have issues on all portals with some channels (format not supported).
I can fire up my old dreamlink T1Plus and with that same server credentials all channels work fine.

I can't explain that, but the issue does stem from the server. If it were the buzz devices alone that had a compatibility issue with papiao it would effect all of them buzz devices, which it's not.
I have ran a B5 here on papiao for a few months some time ago and no issues.
Now I run a couple X5's and a P6 and I do see issues, but them issues change almost daily.
My admin code may have something to do with that, as compared to a normal client code, but I don't know. I am pretty sure its a server issue related to ISP or geo or MACs or something along them lines. Some have rebooted their MAC a papiao or changed portals and seems that fixed their issue, which I know Coyote saw that though so I am not saying anything surprising here.

I also know all this is confussing as heck, and I don't have any answers, just experiences.
Papiao told me again to reboot everything :(

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The Admin also said to reboot everything.
That would include modem,router and box.