God if im writing in the wrong place please dont Crucify me. I have 3 Mag 254 and a Mag 524. All say "STB is blocked call the provider". This is new to me, any suggestions?

I go to the https://papiao.is/main/search_nfps I put in my donation # and I keep getting this "The information provided is incorrect please try again." I sent an email to the powers that be telling them the problem and I was told to "try logging in now". Now to what if its not taking my...