My volume longer works on my Mag-254 using Rocket service. The volume is very low and I can't adjust it. I'm not sure if this is related to Rocket or the latest Feb. 20 software update. Please advice.

Is the site currently down or am I using the wrong link? https://papiao.is/main/search_rocket I'm putting my (Order #) in the top box and my (Donation #) on the bottom box and selecting the "I'm not a Robot" option and completing the image verification - but when I hit "Search Donation" the...