I tried to renew my service and was hit by an error page but my card was still charged. What should I do? How do I get my money back? Do I call the bank? I see that my donation time has not changed. edit: I would just really like to use the service instead!

Hi all, I just got a new box. I am trying to put in a portal into the magbox but I'm unable to access anything I try to put in. I tried 1.rocketserver.tv, I tried 1.rocketserver.tv:35911, what am I entering wrong? I'm getting a 404 page or unable to access portal message everytime. Did I do...