Setup help kcmood

[kcmood]

Today is another day and I am still having problems setting up the mag254. The things I put in yesterday were all wrong, time portals, etc. I tried this am to delete the portal inf. but could not. Why is there 2 portals? I must be pretty dummmmmb but I put rocket in one and then the http://info in the other one. They both ask for url I reset it this am by unplugging power cord and plugging in again but it did not remove the old info I had put in yesterday. Also right now I am using a ethernet cord back and forth from my fta stb to the mag. Is that a problem? Tried the info from yesterday to factory default but could not find the default settings to click on. Please help me out

[K00lKatT]

why on earth would you cable a IPTV box to an FTA box?? you need to completely reset your box from the BIOS screen and redo everything..IMO
you may be able to do it from the inner portal, I'm not at the box now to see

[kcmood]

why on earth would you cable a IPTV box to an FTA box?? you need to completely reset your box from the BIOS screen and redo everything..IMO

You misunderstood me. I switch it back and forth because I opnly have one long cord to reach my fta box. So when I work on the mag I unplug the fta ethernet and plug it to the iptv box. Would you reiterate how to get to the bios screen and when I do that I just follow the set up guide again?

[K00lKatT]

let's try this first...go to inner portal, scroll to settings, go to advanced settings and then clear user data....try that first and we may not need to fac reset in BIOS

[kcmood]

I did that and all that is there is language and time. How do I clear that?

[K00lKatT]

turn your box on...scroll rt to settings,ok> scroll down to inner portal, ok>inner portal,scroll dn to settings,ok>go to system settings and in that screen go to clear user data

[kcmood]

turn your box on...scroll rt to settings,ok> scroll down to inner portal, ok>inner portal,scroll dn to settings,ok>go to system settings and in that screen go to clear user data

I did that. The inner portal is where all the programs are right? That is what came on when I turned the box on. rite to settings ok no inner portal to scroll down to. Went to system settings and screen does not have "clear user data.

[K00lKatT]

then you are not in the inner portal

[kcmood]

How do I get to inner portal

[wee-haggis]

I did that. The inner portal is where all the programs are right? That is what came on when I turned the box on. rite to settings ok no inner portal to scroll down to. Went to system settings and screen does not have "clear user data.

As K00lKatT says you don't seem to be in the Inner Portal....... In the NFPS Portal go to.......Settings.......scroll down to Go To Inner Portal ...etc.......then go to settings in the Inner Portal

[kcmood]

So how to get to inner portal

[4wheelin]

inner portal is in settings on page with all the vod and that .

[K00lKatT]

from there to system settings and click on clear user data

[wee-haggis]

So how to get to inner portal

I explained in Post #41

[K00lKatT]

kcmood, you own this box, it is your responsibility to learn all your menus, etc.. It will never hurt you or your box to explore all your menus, you don't have to change a thing. So pls
take this advice and explore and learn, thks..

[kcmood]

Okay guys, here goes. The inner portal is where all the stuff is right,ie tv, media,sudoku settings etc. If that is the case then I am in the inner portal and it isn't working. I click on settings, it pulls up another screen playback update software.systems settings etc.click on systemssetting and I get network servers, reboot etc.

[K00lKatT]

while in system settings in the inner portal, you have to scroll down to see all the choices
do you not see the yellow bar to the right of your screen telling you this??

[kcmood]

while in system settings in the inner portal, you have to scroll down to see all the choices
do you not see the yellow bar to the right of your screen telling you this??

Originally I did not go down far enough. I went ahead and used your info. I cleared user data then I rebooted. I probably should not have done that because now i have a black screen. My tv is telling me the resolution is not supported to this tv. Cannot get it to come on. Help Help

[K00lKatT]

this is not a big prob..use the composite cable supplied w/box to get a screen, we'll go from there
BTW, how did you reboot??

[kcmood]

The same screen that the :clear user data: was in ahd a reboot devise. I used the cables that came with it but it still doesn't come in. I tried unplugging the hdmi cable and left the other cable there. with or without it doesnt come in

[K00lKatT]

I hadn't asked you to reboot but so be it, now we have to fac reset from the BIOS screen..

[kcmood]

I hadn't asked you to reboot but so be it, now we have to fac reset from the BIOS screen..

Hopefully this will work. My screen is still black. How are we going to get it the bios screen?

[K00lKatT]

turn rec off...unplug the power jack from rear of rec..as soon as you plug it back in keep repeatedly hitting the menu button on remote..this will bring up the blue bios screen..then go to
def. settings

[kcmood]

Still doesent come on

[K00lKatT]

did you get to bios screen??

[kcmood]

No I did not. As I was clicking the menu button the unit goes off and wont come back on I have tried several times

[kcmood]

Can anyone tell me how to get this box to work or should I return it. I bought it from infomir

[Marley]

http://iptvtalk.net/showthread.php?530-how-to-reset-your-box

[kcmood]

http://iptvtalk.net/showthread.php?530-how-to-reset-your-box

When you answered my post yesterday did you read what I had done already and what my problem is now. I am afraid to do the reset for fear I will do something wrong. As long as you know that I can't get anything on the box after trying all the things KatT said to try.

[K00lKatT]

since you don't like to follow instructions...my advice is to choose Def. Settings(fac default) in your bios screen, the device will boot on it's own, do not uplug
this will require you to start over..

[kcmood]

Here I am again with problems still. I have reset box per instructions Everything worked out okay but..............On the screen now is pictures of Media browser, video club.TV etc plus weather and a box in the middle of screen which tells you of all the programs, ie sports news children adult. My problem is I can get a channel but all black and no sound. What am I doing wrong now?

[Bkman2020]

Did you update your firmware?

[BIO]

So you get to "tv" and select "all" to enter, and when you select a channel the screen goes black?

Never had that but would try going to settings and rooting around. Scroll to video and lower/change settings to see if it helps.

[kcmood]

I finally got the inner portal up and and clicked tptv and it said "no iptv channels"

[kcmood]

How to update firmware. I guess I didn't do that. Please inform me how

[BIO]

Did you read the second post in the thread you are in? Think it covers your question.

[kcmood]

I have now updated software. Went thru the whole set of instructions for setup again and when it rebooted it came back up with "choose portal for loading"When I set the portals up originally I put my rocket server in the first and iptv server in 2nd. So I click on iptv server for loading, right? I still do not get any channels to come in. They are listed but just a black screen and down at the bottom is the channel selected. Now what? I really am not a total dummy and I know you guys are probably tired of me about now. I'm tired of myself. Thankx

[crazed 9.6]

do the movies in the Video Club work ?

[BIO]

Mak sure your portal info is entered correct and that you have internet. Only time I had the select portal message was when I unhooked internet from it, but incorrect portal url would probably cause that too. You can try to put it in there with http:// for the first and without for the second if you wish.

[kcmood]

No to movies. I put http://1.iptvprivateserver.tv as #1 and deleted the rocket one. Nothing still. My ethernet cord is plugged into the box

[Bkman2020]

take a snap shot of setting you are now and post here so we can help u

[tadpole]

you probaly need to update again cause your suppose to have a place to put the portal name and portal url in the settings, when i first got my mag 254 i had to update it twice and then i had the correct place's in the portal options after 2nd update to put both the name and url of the server ,the name would either be Nfps or Rocket depending on what privater server you have

[kcmood]

I don't have the means for a snapshot. I have reentered the servers info. Still nothing. I am brain dead for now so am going to grab a bite to eat and relax for awhile. I have been at this since 9 this am and the same for the past 3 days. I am sure it is something minor. I have setup 4 different fta boxes plus the same amount for my son. If I ever get this one I will bless you all. KC

[wineonnine]

ck settins(bio's) for tv if you dont have tv system and graphic plane set right no tv- i have 50'' panasonic - system-ntsc 480i - graphic-720x576 also when you put in video it has to match. hope this helps. also check and make sure you have download r10 by going to main screen-settings -device info-it'll tell what r you are running

[kcmood]

I will do all that later today and get back. What is r10? I didn't download anything. I went strictly by setup guide

[crazed 9.6]

ck settins(bio's) for tv if you dont have tv system and graphic plane set right no tv- i have 50'' panasonic - system-ntsc 480i - graphic-720x576 also when you put in video it has to match. hope this helps. also check and make sure you have download r10 by going to main screen-settings -device info-it'll tell what r you are running

follow the direction from wineonnine and check what image version is currently on the stb

[kcmood]

Well, I have tried the things you suggested and still no tv. I don't believe I am getting internet is my problem. I guess I will have to get my older son over to see what he can do. He is a lot more knowledgeable than I am. Until then I am giving up.

[kcmood]

Just a added note when I went to switch my TV source back from hdmi to component 1 for my nano fta box this popped up.---hdmi anynet+ device not connected.

[Bkman2020]

Sounds like you have a different kind of box or the software is corrupted

[keegan6975]

Well, I have tried the things you suggested and still no tv. I don't believe I am getting internet is my problem. I guess I will have to get my older son over to see what he can do. He is a lot more knowledgeable than I am. Until then I am giving up.

Hi Their
from ur post#31 i would assume 100% that ur internet is working fine, reason i say, is u said in post 31 that u see on ur screen that u have meda,vedio club, tv ect... that is the rocket/nfps server, so u r connected, if ur internet wasnt working u wouldn't see this.. ( somone corect me if im wrong.. )
just wanted to mention this, just so u dont cause urself more un-needed issues.
and changing ur eithernet cord back n forth from mag to fta is not ur issue, i did that for a while.

[wineonnine]

if you can see all that in post 50 you are their like keegan said- i had that happen this morning- i ck my hdmi- suppose to be on # 4 , it was on #5 - change it back-had tv
ck your hdmi cable , and ck an see what download you are running--mine came with r3-could not set it up- like you i was on my 3rd day - dl r10 - did set up - tv

[kcmood]

One more question, where is says "choose portal for loading" which do I click on Rocket server or the iptv server. I have been clicking on iptv server.

[mike12z]

I believe his sw might not be up to date ,,,( i believe this because there doesn't have a place for url name ) this is fine.
I believe he didn't enter the sever info correctly.
_____move to the Portal URL and enter 1.iptvprivateserver.tv/ (it is not necessary to use the http://)

no need for http got it?

[kcmood]

if you can see all that in post 50 you are their like keegan said- i had that happen this morning- i ck my hdmi- suppose to be on # 4 , it was on #5 - change it back-had tv
ck your hdmi cable , and ck an see what download you are running--mine came with r3-could not set it up- like you i was on my 3rd day - dl r10 - did set up - tv

Ifyou are talking about my computer speed for downloading ii is 5.78mb About the # 4 and #5 what do you mean?

[wineonnine]

do you have name and url 1 and name and url2 if not need to do def(its like a factory reset) then download r10- if you dont do that(r10) i just bought my box and from reading they
all come with r3-- its not going to work. if need help on the download r10 we can help
the 4 and 5 was on my tv -it was set wrong

[wineonnine]

if you do the download r10 now, you wont have to do the reset , download r10, do set up

[kcmood]

if you do the download r10 now, you wont have to do the reset , download r10, do set up

How to download r10 Please. Also that means I just do a setup?

[wineonnine]

go to settings-- go to auto up date--set to enable-- then at bottom it says manually click f2 on remote then click f1 on remote - let me know ,if doesnt work ill go to my box and double
check you should see blue screen with a yellow gauge if it stops loading, unplug replug box and will finish loading

[wineonnine]

go to settings-- go to auto up date--set to enable-- then at bottom it says manually click f2 on remote then click f1 on remote - let me know ,if doesnt work ill go to my box and double
check you should see blue screen with a yellow gauge if it stops loading, unplug replug box and will finish loading

[wineonnine]

after you download r10 -- need to go to bios and set you tv settings - ill help with that

cooking steaks on break ill ck back in an hr see how u r doing , you'll problem get more help from everbody

[kcmood]

I did all that and saw all that you mentioned it loaded and it is still asking me to select a portal to load. It still is no tv no movies no nada

[kcmood]

after you download r10 -- need to go to bios and set you tv settings - ill help with that

Okay I am ready

[kcmood]

Okay I am ready

Let me add I have the reset instructions by afti that I printed out and the setup instruction s I think by bio. I am calling it a night and am going o relax in front of the boob tube for an hour or so. I'll check back in the morning. Thanks

[wineonnine]

if you got r10 down load you need to set bio's (tv setting)next then do set up

[kcmood]

if you got r10 down load you need to set bio's (tv setting)next then do set up
I did all that again. I have the r10 showing and I did the set up. Still no tv. I discovered something tho-when it comes up with menu after rebooting the mag is off thats why I am not getting anything I guess. when I turn it on it says no connection. I am assuming bright blue lite is on and dim blue light is off. Correct me if I am wrong. I have asked this question before, hope I didn't misunderstand. On setup when I click on General, do I put timeserver.pool.ntp.org or do I leave the timeserver word off? I left it off. Also on the inner portal my temperature is in F but on the menu page it is in C. Why is that?

[K00lKatT]

bright blue is off, dim blue is on..
nothing you can do about the temp in outer portal
timeserver stays off, you are correct...

[kcmood]

I did all that again. I have the r10 showing and I did the set up. Still no tv. I discovered something tho-when it comes up with menu after rebooting the mag is off thats why I am not getting anything I guess. when I turn it on it says no connection. I am assuming bright blue lite is on and dim blue light is off. Correct me if I am wrong. I have asked this question before, hope I didn't misunderstand. On setup when I click on General, do I put timeserver.pool.ntp.org or do I leave the timeserver word off? I left it off. Also on the inner portal my temperature is in F but on the menu page it is in C. Why is that?

What about the timesaver question. And I still have no tv

[K00lKatT]

see my post above yours..

[kcmood]

Thanks. Sorry about that. Anything I can do about getting the box working?

[K00lKatT]

are you wired or wireless??...tell me exactly what you have entered in both lines of portal 1 and also portal 2....do you have network set at DHCP (auto)???

[kcmood]

are you wired or wireless??...tell me exactly what you have entered in both lines of portal 1 and also portal 2....do you have network set at DHCP (auto)???

I am hard wired---portal 1--rocket--portal 1 url 1.iptvprivateserver.tv--Network set at DHCP(auto)

[K00lKatT]

when you were in your BIOS menu (blue screen) did you change your network to DHCP or leave it on NAND??

[kcmood]

left it on nand I believe. when it reboots it says loading nand

[K00lKatT]

does your box show you connected to internet?? did you check the network settings and see your ip and other info??

[kcmood]

Where does it show you are connected internet? It says no ip on the screen where the auto DHCP is

[K00lKatT]

in main screen, scroll rt to settings, click ok, scroll down to network info, click ok, then with auto DHCP hi-lited click on it..

[kcmood]

okay now what

[K00lKatT]

tell me what it shows you..does it show all the info, your gateway, subnet, etc....

[kcmood]

:Wired ethernet--current configuration DHCP
link status UP
mac address 00:1a:79:
IP 192.168.1.21
netw mask 255.255.255.0
gateway 192.168.1.254
dns server 192.168.1.254

[K00lKatT]

first thing I want you to do is edit your post to remove your mac addy.
Then I want you to turn off your box, unplug the power jack and remove the RJ-45 Ethernet cable, then unplug your modem and router if you have a router..
then boot up the modem, wait for it to fully come up and then boot the router, wait, then plug in Ethernet cable to box and turn on..

[kcmood]

How to edit post to remove mac addy?

[K00lKatT]

click edit on your post and delete it pls...this is for your protection

[kcmood]

did all that and I still dont have tv

[K00lKatT]

you need to edit your post, kcmood, pls..

[wineonnine]

i see you spelled rocket low case r its upper Rocket, and did you put in tv system,graphicplane - if thats wrong no tv-- did you look up your system and graphic for your tv in the manual that came with it

[kcmood]

I finally edited the complete post. Now back to no tv still

[K00lKatT]

as far as a name in line 1 of your portal, you don't need anything, it can be blank

[K00lKatT]

did you check the Ethernet at the rear of box for both lites??..the green should be solid and the orange should be blinking on and off

[insanityme]

Today is another day and I am still having problems setting up the mag254. The things I put in yesterday were all wrong, time portals, etc. I tried this am to delete the portal inf. but could not. Why is there 2 portals? I must be pretty dummmmmb but I put rocket in one and then the http://info in the other one. They both ask for url I reset it this am by unplugging power cord and plugging in again but it did not remove the old info I had put in yesterday. Also right now I am using a Ethernet cord back and forth from my fta stb to the mag. Is that a problem? Tried the info from yesterday to factory default but could not find the default settings to click on. Please help me out

do not ever swap a data line back and forth, buy a router and/or a second cable. you have to reset the modem/gateway/router every time you make the switch to release the mac. thats the fastest way to burn out your internet device.

[kcmood]

The green is solid, orange not blinking. It does blink when it is hooked up to my fta nano

[K00lKatT]

is the orange on??...sounds to me like your not getting internet on your box..

[kcmood]

Yes the orange is on. does not blink

[K00lKatT]

insanity has a point, the switching back and forth could be causing a conflict with modem/router, if you have another cable by all means use it..
and thanks for taking care of that post....K00l

[insanityme]

if you didnt reset your internet device when cord is swapped, internet device is locked onto fta box and not looking for new device. wont connect to anything else untill mac is reset

[K00lKatT]

the only other thing I think you should do is go to BIOS menu and ensure you're using NAND, if so switch to the other NAND...the choices are NAND and NAND2..make sure you save your change and exit..the box will reboot itself don't unplug it

[kcmood]

I had planned on buying another router if I ever got this box to working. It still works when I switch to nana. I will go a buy a router and give a try but it seems to me if it gives internet to the nano it should give internet to the mag right?

[K00lKatT]

do you have a modem and router or just a combo modem/router??

[insanityme]

when an internet device first boots up. it pulls an ip from the head end, (anything in front of it) then it looks for a mac addy from anything pluged in behind it. once it finds one. it remembers it. and wont look for a new one untill the info is lost. to lose the info, it needs to lose power for a minute or so.

[kcmood]

I have 2 units. 1 Modem and 1 router

[K00lKatT]

so why another router, did you run out of ports??

[insanityme]

are you using the same port off router on both devices fta and mag?

[K00lKatT]

from what he posted, he is..

[kcmood]

yes. I have a 25' ethernet cord that goes from my computer to route to to the fta box. That one at the box is the one I switch back and forth

[insanityme]

that's a big problem as i described above. unplug the ethernet so its not pluged into the fta or mag, unplug pwr to router wait a min plug pwr in wait for it to sync then plug in mag to router

[insanityme]

its not a fix, rather just to test your network. as you cant use same port on two devices

[K00lKatT]

sounds like another cable would do the trick..

[BIO]

yes. I have a 25' ethernet cord that goes from my computer to route to to the fta box. That one at the box is the one I switch back and forth

So, you are not connecting to a router at all- you are attempting network from your pc and hoping it will work. Stop that! Plug it into your router and then you'll have internet

[insanityme]

304 basic home network setup

[BIO]

Networking from your pc is possible but with all the issues you are having why wouldn't you hook it up simple and connect? I used to use both a server and router for dial-up. The server setup shared the connection to a router and the rest of my pc's at the time.

Older pc's need a crossover cable from pc to pc but a router will auto switches for the connection. Newer network connections auto-sense the connection to switch correctly. You said you have a modem (if remembering correctly) so take the pc connection out of the loop. Complicate the setup all you want after you get it up and going- if you wish

[mike12z]

Just want to say that you mods here have the patience of a patron saint. Hope you get it all sorted out kcmood. Good to know that if anyone of us, that run into issues, that this is the goto forum. Good to be here :)

[BIO]

Thanks for the kind words mike. Most issues are much easier to find and get solved but we have great members here that will give their all to help too. Staff strive to do our best but there wouldn't be a forum without helping members helping stuck members alongside staff.

Glad to know we are your go-to site, and humbled to be here with our great staff and members

[kcmood]

I have been out, sorry I have not posted. While I was out I picked up a router, I will try and get it set up and installed the way I will be using it. Not unplugging and plugging it all the time. I'll be in touch in a couple of days and let you guys know how it turned out. Please, everybody, think good thoughts for me and yourselves that this will do the trick. Thank all of you ever so much for all the help and patience you've had with me. KC

[K00lKatT]

no prob, KC...

[BIO]

It's up to you how you set it up, but since you insist on ""try and get it set up and installed the way I will be using it. Not unplugging and plugging it all the time"" it makes it difficult of not impossible to help you. If you had stated how you had it to start with you would have saved members helping you with these 112 posts a lot of frustration. For instance, in either one of your first 2 posts in this thread would have been nice.

I wish you luck, and hopefully you can get your network situation fixed to actually get your mag working. If not, when you come back for help include your setup in your postings. Nobody can read your mind, and letting everyone guess while you know your setup isn't typical is silly.

A little disappointed you're not setup but it is always the option of the user to do what they want with their equipment. Good luck

[kcmood]

Hi guys. Well I've got good news and bad news. Never could get the box to work. Could get on the internet but no TV or movies. I then tried to setup my son's ;mag254. After doing the setup I started to do the software upgrade and the screen went a beautiful blue with large writing in the middle of screen that said "This unit is damaged, Contact your Provider." Thats the bad news. The good news is my headache is finally over. I have never had this kind of problem and a stb. Everybody keeps saying Just plug it in and play. Thanks again for all your help. BTW one more question. I have att dsl internet. Do these boxes have a problem with that?

[K00lKatT]

simple answer, NO..you will have to clearly state your problem..

[Marley]

or do factory reset and start all over

[K00lKatT]

Kcmood, as teachers and helpers on this site, it is not our intention to set your box up for you but rather guide you to the info to help you do this yourself.. this alone will give u more satisfaction from the use of your box, hopefully you understand. If you run into probs by all means ask for help but the main intention is for you to learn and in so doing help others, so so hopefully so this helps you understand, thks for your time.....K00l..

[Mission 1]

Who am I?

I am a person with significant technical skill. I worked in both computers and electronics for much of my life. I have reprogrammed standard routers to work as wireless bridges, modified the output power of the same. I can do component level repairs on virtually any electronic device for which I have a schematic diagram. I worked in the computer industry for over 12 years, though I have been absent for a few and thus am not the absolute expert I was a few years ago, yet I am still competent.

What I am not an expert in is IPTV. This is my initial exploration. However, I have the technical background to grasp nearly anything. Not withstanding my freshman status, I hope I am not dismissed with the same callousness certain individuals have conveyed to KC.

I am personally familiar with the problem presented by KCMood. I went to the home of KCMood, reviewed the paper instructions, reviewed the instructions KCMood printed from this site and proceeded an attempt to correct the issue. I also read this thread in its entirety and reviewed other threads in this forum as well.

Certain persons have insisted KC has not answered questions. I reviewed the thread and have not found a question she did not answer. Maybe KC lacks the technical vocabulary to answer the questions posed or to understand the question asked. Let me diagram the situation, the equipment, the actions, and the results. Since I am a sophomore here, maybe I will also fail.

Of course there are some problems. The 'instructions' that came with KC's equipment consisted of a single sheet of paper that was obviously translated from a foreign language - most likely Chinese. It had scant information at best and no glossary for the terms used. I had hoped that after scanning some of the threads in this forum I would be able to decipher some of the language. For example "inner portal" and "outer portal" seem to refer to nothing more than a set of menus. Then there is a secondary reference to "portal" in terms of servers. This created ambiguity and confusion. Why the directions simply don't refer to these as menus and sub-menus and server locations is beyond my understanding.

In addition to my technical training I have a degree in journalism and have done technical writing. Technical homonyms were always strictly avoided. But now we live in a time where technical devices are shipped with three paragraphs of instructions and the reliance of the internet to solve problems. Therefore, "user guides" are poorly written - maybe none worse than the one page of instructions sent with this device.

I was hoping to find a glossary on this site with technical terms explained, but if it exists I was not able to locate it. I would suggest a sticky thread with a full glossary written in plain English. When I was in the military, our technical guides had to be written so that a seventh grade reader could understand them. These were actually very difficult to write, though one would expect it to be easy. The result was that even fairly complex equipment - more complex than this box - could be operated by nearly anyone.

Since the forum constantly refers to trade jargon that I am not familiar with and it seems to demand KC answer questions presented in such jargon; and since the right of passage to use this device which everyone posting claims to be so "simple" is the expenditure of days, weeks or maybe even months to figure out what terms such as what "R10" is, I will present her situation in terms the forum will understand. [I assume from context "R10" is a firmware upgrade to revision 10.0 though that is not explicit anywhere on this thread, nor any of the others I have read].

Equipment Architecture:

The connection to the internet is obtained through a DSL connection on a Motorola Surfboard dedicated modem.
There is a Linksys Wireless B/G/N router directly behind the modem.
A fairly new Dell Windows 8.1 PC is plugged into port 1 of the router.
A temporary Ethernet cable which is approximately 30 feet long connects the STB to port 2 on the router.
[Contrary to repeated instructions to remove the connection to the PC - NO EQUIPMENT is routed through the PC and never has been.]
An FTA satellite receiver is located directly next to the IPTV STB and uses the Ethernet cable on the routers second port without issue.

Operational Status:

As mentioned above the FTA reciever works without issue. Therefore, the hardware in front of the IPTV [Ethernet cables, router, modems etc] is in working order. A secondary test with a laptop confirms this.

All menu settings as per this thread have been verified.

The firmware has been upgraded to the latest version.

Resets of all hardware including the modem, router and STB have been performed repeatedly.

1. The IPTV STB will display all menus on the TV.
2. It will display a live channel list.
3. It will display program information.
4. It will call up and display any webpage that is requested from the browser [eg. Google, Yahoo, etc] Therefore, it IS connected to the internet.
When a LIVE channel is selected, there is no programming. About 80% if the screen at the top is separated by a thin line from the bottom 20% of the screen. This would suggest an image frame that has a slightly lower resolution than the capability of the the TV itself. [The system setting was set at 1080p - 60. The graphic setting was set to "match."]
5. When a program from the program list is selected, the error message "File Not Available" is displayed.

My guess is that there is some kind of server conflict present. The system is communicating with the internet. The STB is sending a signal to the monitor [TV connected through HDMI].

The setup procedure was duplicated using a second STB of identical brand and model number. The results were identical.

Is there a port list for this device? [In this case "port" is IP Port, not a menu or server name]. Some internet services block ports for what they call "security measures". For example Cox Communications Inc. blocks port 80 which causes problems for some FTA STBs and some VPN services. While there are some minor security issues with port 80, the reasons for Cox blocking that port have nothing to do with security. Anyway, does this STB require certain ports open? If so which ones? I can check to see if KC's ISP is blocking a port.

Are there minimum download speeds required for this service? None are specified in the documentation, but I am sure there is a minimum. I will verify the minimum has been met.

Unless the jargon on this website has confused me [and it may have] I believe these units have been set up as specified in this forum. If somehow KC failed to answer a question, I hope I have answered it. But we should be reminded that communication is a two way street. If KC (or I) failed to answer the correct question, then the question has been misunderstood. Neither I nor KC have the familiarity of this technology to perceive a question that has not been answered. Similarly, one submitter suggested that KC has chose "not followed directions." As near as I can tell, KC not only followed them but repeated them when the attempts failed.

If dealing with sophomoric users is a frustration, or if anyone believes that the technical acumen of KC is not up to forum standards, then maybe no answer at all would be preferable to a negative one, lest needless apprehension and animosity is created. If there is something KC or I should read or something that we do not know of that we should study, please refer us to it so we can avoid the tension. KC and I can return when the forum members think we are good enough to return.

At this point KC is considering abandoning this project entirely and returning the equipment. At this stage I have decided to stick with other technologies for my own needs. I will help KC as I can, but I have spent hours trying to piece together this puzzle and I would not have invested this much time into the technology if it were not for KC's desire to use this technology.

Thanks in advance for your time and trouble and forgive me if I have also failed to convey the required answers.

Best regards.

[crazed 9.6]

look in chit chat forum area for some meanings and descriptions... It's a sticky thread :)
Not complete and an ongoing project, but it's there.

It's nice that KC has a good friend in you, and it is not our intention to do the many things you have accussed us of doing.
All we want in the end is for KC to have a working receiver. We all can't jump on an airplane and visit KC personally :(
That's why we try and provide needed info (as that Sticky you wanted with terms and meanings, which is here... and has been.)
Maybe there is more that you may have missed :eek:

[K00lKatT]

I would hope that you are not referring to me in regards to your callous disregard remark as I have spent much of my own time with KC, thk you. While I may not have your level of
expertise, I haven't shorted KC in any requests he has made and would take offense at your implications otherwise, thks for your time....K00l

[BIO]

First, let me explain that this thread would not have 120 posts if kc was dismissed and attempts haven't been made to help in every way possible. The mag receiver is a tool to get tv and we have no association with the guide you get with it or the translation. We just try our best to volunteer help to others as a hobby, on how to set it up. Now on with the rest....

Even with the setup is standard with the use of a router and not a pc bridge I would still agree with the posts recommending a reset of the equipment and start from scratch. Directions to do that are within post 23 (http://iptvtalk.net/showthread.php?991-Setup-help-kcmood&p=7265&viewfull=1#post7265/) <- direct link of this thread. The menu button is to the bottom left of the direction buttons on the remote. There is a pic of the remote buttons and their name in the paper guide and on site with the setup directions.

After selecting def. settings (short for default settings) and ok the receiver will reboot itself. After that you can start with the setup directions I offered HERE (http://iptvtalk.net/showthread.php?780-Mag254-Setup-Guide/) <- direct link. If that doesn't work come back and tell us where you're hung up at.

When you set it up, do the guide steps and don't tinker with other settings yet to lessen the chance tv settings or such as a problem.

[crazed 9.6]

I would hope that you are not referring to me in regards to your callous disregard remark as I have spent much of my own time with KC, thk you. While I may not have your level of
expertise, I haven't shorted KC in any requests he has made and would take offense at your implications otherwise, thks for your time....K00l

I have thought about it and was on the fence what to do about ourt new member and his remarks. Now I have made a decision since seeing your post KoolKat and that decision is to show KC's freind to the door. No second chance or no time to apologize either.

I know personally how much time you and many others devote into helping others and it can get intense.
So with that , our new expertize IT guy is gone from iptvTalk :)

[K00lKatT]

Did not mean to create a firestorm here, just answer to the new members post, I for one don't wish to see him gone but just have a better understanding of what all helpers go through, thks for your time and I would hope you would reconsider your judgment, thks

[BIO]

I see crazed. I have really thick skin and dismissed most of the insulting nature of the post but see where it was intended and commented on it slightly. I still hope that kc gets his toy working- it's in my nature :) Maybe it's not meant to be, some hobbies aren't for everyone or everyone would have the same hobby.

[K00lKatT]

my philosophy is let em go..see what happens and give em enough rope to hang themselves...lol..just sayin..

[crazed 9.6]

in reality KoolKat, you did not make my decision, I had already made that decision and it was because to come aboard with first post and make judgments as was seen. Didn't even take the time to look for that tterms and meanings Sticky post but was sure to asert that we have fallen short on that in not having one.
Didn't offend me but did make me really look at his post.

Banned and ban sticks, no pun intended :)

[K00lKatT]

Okay. if KC would PM me I would be happy to walk him all through it again, no prob. I don't wish to tie up the forum with all the posts with one individual, if that is okay..

[K00lKatT]

Still at a loss to understand why he bought another router in the first place, but that's just me..

[Dazed_Again]

The first three words "Who Am I?" set me off.

[ABBA]

TOOK ME an hour...just to read all the post...Ooophhh...I has my setup running in 10 minutes...I hope KC has his box setup...or else...I am willing to send him my BOX...Yes I am...just because I am a proud member of this site and adore the mods and experts here who took the time and I literally mean...their Time...Days after Days to make sure KC's Box is up and displaying TV...So heres to all the Mods...A BOX from me to KC if he still does not have his box running...KC...Reply here if you dont have it running and what seems to be the issue....
Hats off to the MODS...and the experts here...purely out of this world....

[K00lKatT]

while I appreciate your intent..I must say foolish offer. Are you gonna do that for every member who can't get their box up..food for thought, my friend..