Made a mistake ordering 3 months ago

[pigbait]

Hello, 3 months ago I ordered an IPTV rocket, after paying for it I realized I made a mistake and only got the IKS and not the IPTV, being proactive I contacted the seller, papiao.TV and I told them what happened. I explained I would be willing to pay the $10 difference or I would take a refund and once processed I would buy the proper service, they offered me a refund and explained it would take 30-45 business days, they also canceled the account as expected, anyways its been over 54 business days and still nothing showing up in my statements, I've emailed the numerous times and they have not replied. Is there anything I can do... I understand this is a donation but I'm just trying to buy the correct service.

Thanks

[manfredz]

I did similar but only for one month. Then bought one month proper and emailed them giving them order number of each. Got nowhere and wrote it off as not worth pursuing further. Hope you have better luck.

[pigbait]

I did similar but only for one month. Then bought one month proper and emailed them giving them order number of each. Got nowhere and wrote it off as not worth pursuing further. Hope you have better luck.

Did they also cancel your rocket? ffs all I wanted to do was get the right account.

[pigbait]

It's sucks because I'm out $94cnd

[Marley]

i would of help you till now it crap

[pigbait]

i would of help you tell now it crap

What do you mean? You would of help me? You need to understand I'm frustrated a bit, if you won't help me please help the guy previously.
Plus never said the IPTV was crap, I was using an expression.

[Farmer1]

here is where to go https://papiao.is/upgrade/iksrocket.php
(https://papiao.is/upgrade/iksrocket.php)
there is no reason to call anything crap when in the first place you are the one that made the mistake

[pigbait]

here is where to go https://papiao.is/upgrade/iksrocket.php
(https://papiao.is/upgrade/iksrocket.php)
there is no reason to call anything crap when in the first place you are the one that made the mistake

Thanks for the help. But as of now that won't help me. When I agreed to the refund my account got closed (for good reason) as the money was being transferred back. This was due to happen on Oct 6 at the latest (45 business days). Anyway still no refund. I want to clarify I wasn't calling the IPTV service crap.

Also I understand I made a mistake but at the time this upgrade option wasn't available to me. So now I have no working account and lost $94.

[Farmer1]

I do realize you weren't calling iptv crap and you where just frustrated
wish you all the best and good luck

[pigbait]

@asft thanks for looking into this for me, it very much appreciate. :D

[manfredz]

in my case, in their reply they never addressed my pointing out i had a double subscription because i ordered the iks erroneously. So I just gave up on it.

[Marley]

but you only order for month what do you think would happen takes time to do that so yea i see why you gave up

[pigbait]

Even though asft helped me (thanks), I still tried contacting these guys via email and nothing.. As I was patiently waiting for the refund..... my time to make a claim with my credit card was running out. So I claimed my money back with the protection of my credit card company. Thanks anyways.

[Marley]

i have np with what you did