No display on the tv, avov tvonline

[Blue Diamond]

since yesterday I'm having trouble with my avov tvonline, it doesn't display anything on the tv, both HDMI and rca, when either of the cables are connected it says there is no signal, anyone else had this issue? Is there a fix for it?

Thanks in advance for help.

[K00lKatT]

what have you tried to correct the issue?

[Blue Diamond]

I'm not sure what to do since there is no display, also I can not do manual factory Reset by pressing the restore button on the back of the box since there is a custom startv software installed on it. Someone told me that because of it I couldn't do manual factory restore.

[K00lKatT]

we don't support any other P$ here besides our own...contact your provider, pls

[Blue Diamond]

I'm using rocket server, and the box is avov tvonline, I'm not using any other p$, the issue is not the service but the box it self that doesn't display anything on the tv.

[K00lKatT]

turn box off, unplug it for 10 in the meantime reboot modem/router

[K00lKatT]

BTW, you do fac reset in your menu..

[Blue Diamond]

I did that. I unplugged it last night and plug it back this morning, but no display on tv, neither the HDMI nor the AV, I can't do factory reset from the Manu since cant see anything on the screen. My other tvonline box is working fine so I don't think the issue is with modem/router, I also tried the box at my neighbour yesterday but the same result, no display

[K00lKatT]

did you reboot modem/router??

[Blue Diamond]

I just did that but still no luck.

[K00lKatT]

you'll have to do a manual reset, use toothpick at rear of box and hold button in while powering back up for a few

[Blue Diamond]

I tried that but no luck, any other option?

[K00lKatT]

file a ticket at avovdid that not get you a new start up menu?

[K00lKatT]

https://help.avov.tv/portal/newticket

[Marley]

yea if you done all that send a ticket in

[Marley]

and dont think they are working today its a holiday

[Blue Diamond]

I will send the ticket, thanks for the help, have a great day

[Marley]

i forgot to ask you did change the hdmi cable and when you got used the toothpick you did see a screen that you could reset right

[theone]

Did you try it on another tv? maybe its your TV settings.

[K00lKatT]

thks, Folcan, but the OP has already stated he took box to a friends..