read this for nand flash fix

[Marley]

Ok members getting this NAND flash issue will need to open a ticket at the help-desk http://help.avov.tv and possible rma or repair over there. There are a lot of tickets just tell everyone to bare and they will get around to it. For the most part all the package installer issues have been resolved!

[Marley]

this has been fixed On another note, the nand_flash issue has been resolved along side the package installer. Also if you notice they put an app on the marketplace called 'memory cleaner' to help clear cache and other memory issues. Let me know. has any one tried this yet and i didnt see memory cleaner

[tinman_hd]

It has not been fixed. There are still some of us with problem.

[Marley]

thats what i want to hear from all of you if not sending message to them now and do you see a memory cleaner in marketplace maybe it didnt update yet will ask again thanks tinman_hd the a-team is really working hard at it

[a-team]

It has not been fixed. There are still some of us with problem.

Have you tried a factory data reset? It should allow you to download the new updates if the prompts are not coming. Please let me know and check back.

[tinman_hd]

I did regular and manual reset.......still nothing but the error and packages stuck in loading

[fast&square]

have tried everything several times.nothing worked for me(cant get past the nand flash error).i gave up and just sent mine back.

[tinman_hd]

I don't want to go thru process of sending back. Sucks it will probably become an old dusty paper weight.

[Marley]

dont do that i;m running two of them with np let them fix it maybe they can send a signal to your box dont give up richard will see this post again

[tinman_hd]

Thanks asft. I have 2 also, well 1 and the ghost of one. My bedroom box didn't have this problem at all. The living room box is a brick right now. I have other boxes and pc hooked up to my tv. Thats why I know if it isn't pushed I might just let it sit. Well that depends on how much of a pain my wifey will become cause she loves the tvonline box..she says its simple

[Marley]

yup that my wife's box too have it in bedroom for her if it not working all hell breaks lose

[Marley]

so to fix the nand flash error, users need to do this:

1. Do factory data reset (system settings, system info, factory data reset)
2. Once reset is done, go to marketplace and download 'memory cleaner' app
3. Wipe the memory for the 4 sections and will resolve the issue.
i did this to get it or was told
Hey so if you are not seeing the app there it may be because you need to update the file from system info. If not a factory data reset, so the app will appear. Once it appears just erase the memory and it will fix the nand flash error.

please anyone tell me if it fixed your problem they would like to know or tell them

[tinman_hd]

Didn't work. My box won't load any package.

[Marley]

did you need to update the file from system info will give you memory cleaner in market place

[islsnyute]

I did the reset as instructed , now none of the packages are been installed they are all stuck on 0, nothing is moving at all

[tinman_hd]

I did the reset as instructed , now none of the packages are been installed they are all stuck on 0, nothing is moving at all

I feel you. Thats what I'm stuck at.................asft I did see the app in the market, but won't let me install.......it stays stuck on zero

[tinman_hd]

asft, can you encourage them to release the files for update to you guys and you post to members, or just post it on their website.

[sston]

I see memory cleaner but nothing can update, not the new file, apps in market place can't load ....then and flash update failed error is going on from Sunday 4th Oct.
I have submitted a ticket number 411, sent in the serial number form, reported it in bugs form, so I will wait on the techs from Avov.
On their Facebook page they report its solved ,I wish they would just email the fix to members with this issue.

[eisel]

how come you could download memory cleaner if packege s are stuck

[joe472]

that's the problem everything is stuck nothing starts just stay at 0 download

[tinman_hd]

I was going to start moving all friends and family who want or already have nfps to avov, but I don't want to deal with this headache in addition to the problems we have with nfps now. They make it more difficult on us and themselves by not posting the updates so that we can do it ourselves. For me no biggie cause I have firestick, android box, and pc on livingroom tv, but getting others to invest and have them down for long periods of time would be a problem. Please Avov can you be practical and help us help ourselves....post fix

[islsnyute]

This is becoming Ridiculous now, like when they are saying to download the cleaner,,,Dude therein lies the problem the downloader is stuck... how silly is that?

[tinman_hd]

Honestly, I have been lobbying about 30 people to switch to avov because iptv is so much better on my tvonline box. Had about 12 people planning the switch with the others considering it. I will now tell them to save their money.

[Marley]

ok i asked if you tried this
so to fix the nand flash error, users need to do this:

1. Do factory data reset (system settings, system info, factory data reset)
2. Once reset is done, go to marketplace and download 'memory cleaner' app
3. Wipe the memory for the 4 sections and will resolve the issue.
i did this to get it or was told
Hey so if you are not seeing the app there it may be because you need to update the file from system info. If not a factory data reset, so the app will appear. Once it appears just erase the memory and it will fix the nand flash error.

please anyone tell me if it fixed your problem they would like to know or tell them
they said go system and see if you can get to manual update the memory cleaner then use it and then do what they said to get box back
if you cant then send them a ticket dont know to many that has this problem try it and let them know they been on this for week now so please let them know as i dont see to many with this problem now

[tinman_hd]

ok i asked if you tried this
so to fix the nand flash error, users need to do this:

1. Do factory data reset (system settings, system info, factory data reset)
2. Once reset is done, go to marketplace and download 'memory cleaner' app
3. Wipe the memory for the 4 sections and will resolve the issue.
i did this to get it or was told
Hey so if you are not seeing the app there it may be because you need to update the file from system info. If not a factory data reset, so the app will appear. Once it appears just erase the memory and it will fix the nand flash error.

please anyone tell me if it fixed your problem they would like to know or tell them
they said go system and see if you can get to manual update the memory cleaner then use it and then do what they said to get box back
if you cant then send them a ticket dont know to many that has this problem try it and let them know they been on this for week now so please let them know

It does not work because you can't download it. All packages are stuck on zero. Nothing downloads the package are stuck

[Marley]

so you went to system and manual tried to update to get new app ? has nothing to do with package installer just asking if you went there to try and get app

[tinman_hd]

Yes I did, and when you try and install cleaner it opens up the package download window and stays stuck at zero

[Marley]

thank-you will now send this on

[tinman_hd]

Maybe they should tackle one problem at a time because some times people need to do things in a very deliberate manner. 1st fix the package loading problem, then the nand flash error problem, so push package loading fix then nand flash error fix

[Marley]

they want you and every that has this problem to be fixed they keep asking me and now i told them nope not working they been working so hard on this send them a ticket and say no go they will make it right i know that for sure

[Marley]

its all the same problem some get it others dont but i dont see to many with that problem now you and i dont know but i know they will make it right

[Marley]

look please tell me who still have problem with package installer or error will send them the info that it didnt work just need you to try fix first please

[tinman_hd]

they want you and every that has this problem to be fixed they keep asking me and now i told them nope not working they been working so hard on this send them a ticket and say no go they will make it right i know that for sure

asft I really appreciate your time and effort in trying to be the mediator, so we can solve this issue. Their resolution is to have us send our boxes in. I know I can be an ass sometimes when it comes to customer service, but its because I was a call in tech support specialist with cablevision, and was hyper aware of how the customer was feeling and tried to always go the extra mile to make sure the customer was happy at the end of a call. I had 10 minutes to take care of a problem, and did everything humanly possible. I can't for the life of me understand sending my box in. When its as simple as letting us download and do ourselves. I know I can't have people I help with their boxes, be down for days and then have to send it in. This is a customers nightmare, and they should see it as a customer service issue.

[Marley]

sure is thats why they are trying very hard to fix this and your telling me lots of you customer have this problem ? i hope not

[tinman_hd]

I only have 2 boxes and 1 is down other is purring like a cat, and I hadn't started moving my peeps over to avov yet. Having kodi on it basically sealed the deal, but can't see this type of problem not have an easy solution. Which is they found the bug and have the fix that can easily be installed by the person themselves, but whatever. I know I've spoke to a few people on facebook and a few here that have same problem. I don't know how wide spread it is.

[Marley]

dont think to many here but i do know they will fix it and i sent them what you said and they will read this post at sometime

[Bkman2020]

They should start from scratch and push a new software from ground up.

[joe472]

they did something because the url bar goes up to 8 percent and message feeds bar 40 percent

[Devilzink]

My avov is doing the same thing package installer freezing and nand_flash error as of today I'm calling this box junk and moving on I been dealing with this for almost Two weeks no tv no answers and no files posted to fix the box instead today I received an email to return the box just pay shipping to get it there well I won't be sending it I'm just going to eat the 100 I already paid I'm not going to put more money and effort into a product with poor support that gets it up and running that could easily be solved by posting the nand_cleaner as a DL in the files section and factory files for all the equipment that is out. What little it worked I enjoyed to bad they lost a costumer for lack of post a do it yourself file.

[Marley]

look they are trying to make thing right if they said forget it then that bs but they are working hard to fix this sorry for what happen they did put a fix out that most say didnt work send the box back and get it fixed you'll be happy you did i know i run two of them its up to you but if it was me i send it back and get it running this box really works great i know it hard to hear that but a hundred buck to me is a lot of money when i only get one check a month send it back and you will see what this box should do

[islsnyute]

i havent been able to use my box now for about a week im so frustrated with this avov, how do i encourage anyone else to buy these boxs

[tinman_hd]

i havent been able to use my box now for about a week im so frustrated with this avov, how do i encourage anyone else to buy these boxs

You don't..........I'm looking for a replacement myself. The one thing I hate most is horrible customer service. It gets stuck in my head and I rarely recover. I'm just going to move on. My buddy is telling me to give box to him and he'll send it in....lol For me it becomes more than the box or money I spent for box. It just really drives me mad to be disrespected with poor service especially since I've been lobbying people to move to Avov. It all becomes about principal for me........lol.....I'm a nut that way, but so be it, and I rather set box on fire than give it to my friend and have him happy with something I'm so dissatisfied with.

[joe472]

I wont sent my box back they came out with a fix ,good they don,t this box going to be on shelf as I have one mag254 and works beautiful

[fast&square]

i bit the bullet and sent mine back tuesday.i had no confidence that this was gonna be fixed anytime soon.and i wanted a working box in time for some nhl .so i figured $16.50 to ship it back to them(canada)was still cheaper than buying a new box.will post when i get it back (hopefully fixed?)

[Marley]

do what you must but the mage 254 or avov tvonline for me it tvonline all the way i really like using kodi with it but i must say tv asson is way to go for the tvonline box and the iptv is great to have

[Marley]

you can dad mouth avov if you want if you see for most part i dont say a thing you have right but let me tell you dont say they are not trying to get this fixed i know they are they pm me all the time asking if file worked and i tell them no from you if they say send it back hell i did yr ago ago my avov1 box what more can they do there trying to fix the bug which i see as no go so for what i see send it back and have them fix it when this box works you'll be happy again i know i have done it and i do thank Richard for all the work he has done you say support is bad then why the heck are they saying send it back and they will fix it to me that's great support many other company would have changed names and ran give them that and for me i going to buy my mother a plus box for xmas that what i feel about the company and i do buy boxes paid for two tvonline boxe and my avov2 and my family been happy and i get very little money happy wife works so i know how you feel when your box is down it sucks but send it in

[Devilzink]

I don't think anyone is trying to bad mouth avov we all are frustrated that they want us to send in the box witch cost more money and be with out TV until it comes back and more time waiting. Asft I have seen you on the sister site where files loaded for boxes so we could fix things are self? That's what people switching over to iptv want they want a more convenient way to get the box working other than sending it out and waiting a week-two weeks longer for it to get fixed and sent back when a simple set of files to do a manual update would fix the issues. That's why I'm getting a different box it's ships to me in 2 days and I'm back up and enjoying TV vs waiting for bugs to get fixed and sending it back and forth what happens if issues come up with the box again and has to be sent back a second third or fourth time shipping adds up and if that's the pattern there establishing is send it back it's something I don't want to think about or deal with. I'd just as soon buy a different box as I see some other customers feel the same. Eliminating the shipping back and posting the files for manual update would help redeem some of the bad taste left in people's mouths and bill folds.

[Marley]

i here you on that but for most part for me only one time if you needed to do that every time they would go out of business and yea i here you on that one and they been trying for a manual update fix which don't work for what i see and they are trying everyday to make one wish i could tell you why but what i see send it back i don't know anything about there code give them a chance so they can make it right that's all i ask i wouldnt be happy without tv too heck my tv broke and my wife said everyday is the part here for week almost wanted to shoot myself so i know

[gnr123]

Well, it got fixed. I had package installer stuck at 0% after doing a factory reset. Decided to send it in on Monday evening (October 5th), after waiting a couple of weeks to get the fix pushed to my tvonline box. Best thing I ever did, spent 13.20$ for shipping with tracking number. Avov received it on October 7th, fixed it and shipped it back to me on October 9th. Noticed the new build number in system info of 1.0.19 instead of 1.0.17 before sending it in. Installed kodi and a bunch of other apps with no issues whatsoever. So a lot of people are bad mouthing the company, but they did fix mine quickly once I sent it in, and I am a happy camper now. Just need to pay a small shipping cost, they will cover the shipping cost to send it back. More importantly, it got fixed.

[Devilzink]

So you sent yours in and had it fixed took 4 days and cost you shipping and time That's great but I think it would be a little quicker gnr123 to have a manual update file posted and able to be downloaded put on a USB put it in the back of the avov manually update it and your on your way in minutes.

[Marley]

dont you think if they could do that they would that would save them lots of money and man power which cost too

[gnr123]

So you sent yours in and had it fixed took 4 days and cost you shipping and time That's great but I think it would be a little quicker gnr123 to have a manual update file posted and able to be downloaded put on a USB put it in the back of the avov manually update it and your on your way in minutes.

I totally agree with you, do not understand why they can't release file to put on USB. However, I thought I would share with the members of my experience of having it fixed after sending it in.

[Marley]

like i said it cost them lot more money to send in then a manual fix which they are trying to do think about it postage for them and its not free for them to fix the box that cost to so add man power and shipping and guess what that comes out too i know they are working hard at fix

[islsnyute]

You all are talking about sending back it boxes, that may not be an option for everyone, I live in the caribbean this is an international thing and the cost from here is about the same cost of the box. That is not the solution they need to get this sorted quickly or their brand will suffer greatly

[Marley]

you open my eyes to that one been in the same boat as you hope they do get a fix

[joe472]

they have a fix for1.07 and 1.08 why not a fix for1.17

[Marley]

wish i could tell you that but can say they are working hard at it

[joe472]

they ask me to wait to give them few days before I ship my box I am not shipping my box back. if I have to I will buy the tv online plus and wait for the fix

[tinman_hd]

they ask me to wait to give them few days before I ship my box I am not shipping my box back. if I have to I will buy the tv online plus and wait for the fix

I'm not investing anymore money with them until they make it a fix that can be downloaded.

[riches]

I followed your suggestions and I am please to inform you that it did work thanks alot i was getting annoyed with this box but thanks to you i no longer have headache

[Marley]

cool so one got it to work

[avovfreak]

I'm not investing anymore money with them until they make it a fix that can be downloaded.

I now have 4 avov boxes 2 tvonline and 2 tvonline +, and one of them is stuck in this error. I hope I'm not out of bounds saying this. If he got banned for stating that opinion this place is harsh. I'm kinda upset to cause I'm disabled and can't just go and stand around at a post office, but I love my tv, and am very techy, so would love to be able to get a fix that can be done at home.

[K00lKatT]

have you read about or tried the fix??

[avovfreak]

yeah I did and filed ticket

[K00lKatT]

are you in the US or Canada??

[avovfreak]

USA, East coast

[K00lKatT]

I am handicapped myself, so I understand, all you need do is go online to USPS or call your post office and the carrier will pick up your box for transport to avov if necessary. Good luck..

[avovfreak]

thanks, how do you pay?

[K00lKatT]

you can order pre-paid container online at USPS or work it out with carrier, a simple phone call to PO will tell you how..

[avovfreak]

thanks so much for caring

[K00lKatT]

no prob, avov follows our site closely and are anxious to keep their customers happy

[K00lKatT]

You can always use UPS or FedEx too....the decisions are yours if sending unit back is requiredthey will come to your door to pick up a package also..

[avovfreak]

too much money

[islsnyute]

What about us guys that are not in the US or CANADA,,,, who is looking out for us we buy these devices also,,,

[avovfreak]

I sent it...but it cost me 30 bucks. Honestly if I new it was going to be that much. I just would have ate the loss, and if I wanted quicker delivery.....nearly 60....wow

[K00lKatT]

Your problem with the box will be fixed. Avov will make sure of it. So please don't blame avov for postal costs due to the location of your residence,thks...

[avovfreak]

Your problem with the box will be fixed. Avov will make sure of it. So please don't blame avov for postal costs due to the location of your residence,thks...

wow, so what can I blame them for? People are really sensitive here. I don't know if avov is a sponsor here, maybe they are, but come on let a person vent the frustrations of having to pay for something they don't feel they needed to. if the box didn't have so many bugs, or they had a file download I wouldn't need to shell out so much money. I just hope there isn't another bug next week that will require the box to be shipped back to them.

[K00lKatT]

No, avov is not a sponsor here, they have communicated with us and wish to keep their customers happy by maintaining open ties with our site. I applaud their efforts and taking the time. And no, they are not responsible for any costs involved due to your location.

[Marley]

what did you do signature for it ?

[hoadzman]

All we are saying is that we need it fixed, i've been having the issues so have other I'm in the caribbean. Spoke to avov they said they'll get it fixed but that was over a month ago, still nothing to this day. Ive had my minx and mag running no problems with my minix i atleast could manual update which I've done but it's frustrating to know that it's been so long and if all i had was the avov tvonline then I'd be even more pissed off. I too run a small business and if i sold my clients the avov tvonline and they all had this issue I'd be in loads a trouble so people do have the right to express the truth and the truth is that the avov tvonline has not delivered for some of us. It's painful and disappointing everytime i go to check the box to c if it has been fixed you realize it hasn't brings me back to when asus screwed me with the transformer prime tablet sent it back for rma twice soo disappointing, i even submitted another ticket to avov thinking well the first one got lost because I still have the dead box here, for the record I'll just like to say I'm disappointed.

[Marley]

look i know how feel been there but when they fix your avov it should be good after that and they are still working on manual fix hope they can put one out put as it stands most need to send back a few fix it with the fix i showed all what to do maybe try it again and yes you have right to be disappointed talk with them they are really good people and try fix again

[hoadzman]

look i know how feel been there but when they fix your avov it should be good after that and they are still working on manual fix hope they can put one out put as it stands most need to send back a few fix it with the fix i showed all what to do maybe try it again and yes you have right to be disappointed talk with them they are really good people and try fix again

Don't doubt how good and kind their hearts are I'm just saying could you imagine what the people without alternatives are going through, there should be a manual fix this server thing obviously isn't working snd it should have already been apparent from all the posts online, kill the negative post with a proven quick fix.

[Marley]

i wish it was that ez they would have done it a long time ago and as you can see

[tampamike27]

So how do we send it back I've already opened up a ticket and no response yet, Thanks

[Marley]

too here
Website: http://avov.tv this one i use to make a ticket
Help-desk: http://help.avov.tv try again to get a hold of them they will help you

[Marley]

and have you tried the manual fix it may work for you

[tampamike27]

Yes tried it but stays stuck on package installer and also tried to download package cleaner but no go now nothing works on box

[fast&square]

to all of you still hoping for a download fix.my guess is if it hasn't worked yet.it aint gonna.sent mine back and got it back yesterday(8 day turnaround). working fine now.while i wasn't happy to shell out 16.50 to ship it back.for a problem that was no fault of mine.i will say this they shipped my box back lightening fast.practically over night.which im sure aint cheap.and while im not positive how well this box is going to work for the long haul.i think there customer service is excellent.so you guys on the fence about sending it back.remember its still cheaper(for most of us) than buying a new one.good luck

[Marley]

yes it is and for most part think your done with that problem i feel bad for ones that need pay 30 or 40 dollars to have it fixed but they will fix it not many that will have too do that i for one sent my avov1 box box back to them cost me like 11.25 and had np after that so for many send box box and all should be good for the other few all i can say is still do it and talk to them about the shipping charge and see what they say what more can this company do they say send it back and they will fix it hell what other company would do that most would run they didnt so at least give them that much i been happy with all my avov products and customer support is great may take a little time but they help you they cant find a manual fix so get over it they been trying and no go so far i only see a few that still have this problem so if they say send it back guess what me i will stand by this company and there support team i know how hard they want things to be over with and there is one man i thank is Richard hell all the guys at Avov thank-you so say what you want about Avov they are one hell of company

[tampamike27]

I see they don't take phone calls anymore so do you just open a RMA ticket and then they give you the address to send it to. Thanks

[Cali9dub]

This doesn't work for the latest nand flash error. Makes the box totally unusable and hangs all package installers at 0%.

[K00lKatT]

so what are you waiting for?...make a service ticket and get an RMA..

[Cali9dub]

I did. 7 hours ago. Waiting on a response still. Stating the obvious serves no purpose.

[Marley]

wont get one till monday i think

[Cali9dub]

Kinda figured as much.

[Kimbo]

C/P from Facebook

TVonline NAND_Flash_Error & Package Installer fix has finally been released. After weeks of identifying the problem and putting together an update file that actually worked, we have finally released it to the end user! You can view the full instructions and download file at:


http://avov.tv/tvonline-nand_flash-error-fix-package-installer/

NAND_FLASH_Error (Package Installer) Fix

NOTE: IF YOUR BUILD IS 1.0.20 OR GREATER YOU DO NOT NEED TO DO THIS UPDATE.

If you are experiencing a NAND_Flash_Error or Package installer problems – please read this guide and follow these instructions to update your device to the latest TVonline build 1.0.20.

[Marley]

so they finally put one out great for them

[avovfreak]

wow, finally.............some people got banned over this

[Marley]

who got banned ?

[Cali9dub]

This is exactly how all fixes should be implemented !! Great job!!

[avovfreak]

who got banned ?

tinman_hd did

[Marley]

I see he was banned as a spammer

[K00lKatT]

not a subject for public forum...JMO

[Marley]

why you wouldn't ask for friend i would but yes they could pm us for info

[yesca55]

I send my tvonline box to avov because I had the nand problem they fixed but now the box display a message that the box is blocked by the server I already pay for the service with iks66 and I link my box mac but it didn't connect with the server

[K00lKatT]

if your donation is still active, re-link your mac..

[islsnyute]

I would juat like to say that i was one giving Avov a hard time with their package installer issues, as i am in the caribbean i found it to be quite an ordeal to pay to send it back to them, well eventually i did and I MUST SAY I WAS PLEASANTLY SURPRISED in how quickly they fixed and shipped it back to me. They actually shipped it back to me here in the islands via DHL so that must have cost a pretty penny, I received it back in 2 days after shipment. So Avov I apologise for doubting you and I will continue to support your business. Many thanks

[Sandsbeer]

Wlell next time i could help its better on the sand


I would juat like to say that i was one giving Avov a hard time with their package installer issues, as i am in the caribbean i found it to be quite an ordeal to pay to send it back to them, well eventually i did and I MUST SAY I WAS PLEASANTLY SURPRISED in how quickly they fixed and shipped it back to me. They actually shipped it back to me here in the islands via DHL so that must have cost a pretty penny, I received it back in 2 days after shipment. So Avov I apologise for doubting you and I will continue to support your business. Many thanks

[Marley]

islsnyute thank you for kind word i know how hard it is sometime and i always said avov stand by there products are they perfect noway never seen a perfect but there support is number one in my eyes and that what makes a great company

[fbifido]

wifi mac-address, where is it?

[chinito]

C/P from Facebook

TVonline NAND_Flash_Error & Package Installer fix has finally been released. After weeks of identifying the problem and putting together an update file that actually worked, we have finally released it to the end user! You can view the full instructions and download file at:


http://avov.tv/tvonline-nand_flash-error-fix-package-installer/

NAND_FLASH_Error (Package Installer) Fix

NOTE: IF YOUR BUILD IS 1.0.20 OR GREATER YOU DO NOT NEED TO DO THIS UPDATE.

If you are experiencing a NAND_Flash_Error or Package installer problems – please read this guide and follow these instructions to update your device to the latest TVonline build 1.0.20.

Im a little late to this but does anyone have a copy of the nand flash error package installer fix?
And where is the guide if you are on build 1.20

thanks