Update "push" to fix installer failure

[Cali9dub]

Has anyone actually received the "pushed" update to their frozen TVOnline box to fix being stuck in the update installer ?? Just curious to hear a success story to this problem.....

[Marley]

have you ?

[Dream Robber]

try contacting AVOV they just sent me some replacement machines..

[Cali9dub]

have you ?

Nope. Sure haven't.

[Cali9dub]

try contacting AVOV they just sent me some replacement machines..

I submitted a ticket but they said eventually I might get an RMA to send mine back.

[formigax]

Well my avov stuck last bing on the update package installer after factory reset. I already submitted the tiket to request avov help and see what I gonna do to fix this problem.

[Dream Robber]

have patience I am sure they are busy
Dr.

[Cali9dub]

Just seeing if anyone actually got an update pushed to their box or if this solution is something that "might" happen as opposed to "is currently" happening. If this is a "might" happen solution then I will just get a replacement box.

[Farmer1]

Just seeing if anyone actually got an update pushed to their box or if this solution is something that "might" happen as opposed to "is currently" happening. If this is a "might" happen solution then I will just get a replacement box.
What i did kept sending them return emails on the ticket and soon they got sick of me and told me to send my box back it was a VIXO 2 but that won't matter

[sat-junkie]

Why doesn't avov let its customers reflash the box themselves?

[Farmer1]

I have no idea but that would be so easy and fast

[formigax]

Cali9dub.. after send the tiket ,how long they toke to to replay you back?

[Dream Robber]

I have lots of equipment and experience to flash a chip...
Dr.

[Farmer1]

they replied back the same day on my ticket
but it all depends on the time diffrence

[Marley]

look they dont want to do that because anyone could make a box from flash

[Cali9dub]

Why doesn't avov let its customers reflash the box themselves?
Their answer is because their engineering department needs to do it to ensure the box is working correctly. Unfortunately they don't know when that will happen. How will the engineering department know my box is working correctly if it's sitting in my living room disconnected? How will they know it's working correctly if I have no clue when this will happen to hook it up and confirm it is working. These are some weak answers coming from customer support so far. You'd think they would take just a few minutes of effort into putting together a protocol for this instead of everyone wondering what and when things will happen.
But then again they say it's only a handful of boxes effected so I guess those take the lowest priority. They already have your money on those!

[formigax]

Since last night . already sent 3 or 4 tickets and not answers.. mmmm .. seems like will be a weekend with not tv for me..

[Marley]

look they know by now something is wrong this look like a very hard problem to fix

[Marley]

look this is tv online section going to close all of this keep this as its tv online only