Authentication required

[bearwithme]

I have tried several times to get this mag 254 going after the power surge. This is on my daughters mag. Originally, I used the wrong serial # when I joined it to my r----t donation Since I discovered that error which was about a couple of weeks ago, I changed it to the proper serial # and when I checked last it had the correct number listed. So, how do I fix this problem (authentication required)?

edit: Is there someway I can pm a mod with my mad address and user/password to check with the higher ups.

[K00lKatT]

serial #'s are not used for anything that I'm aware of...

[bearwithme]

serial #'s are not used for anything that I'm aware of...

Now I am stumped. Whatever number that sstarts with 00 on the mag I entered along with my donation number. So how do I get this authentication required thing corrected on the mag. I have rebooted every thing for her and once the yellow on the blue bar starts authentication required appears and when the yellow gets about a third in it stops.

Edit: It is call mag address.

[K00lKatT]

that # you speak of is your MAC addy, please be specific, thks...

[K00lKatT]

each box requires a donation and mac linked to it...you mentioned your donation in post. Does she also have a donation??

[bearwithme]

I must have mag on the brain. Yes she has her own donation, It was working last night and both of ours wasn't working this am due to the power surge. Got mine going with the reboot you suggested modem-router-box but hers keeps coming up the authentication thing.

[K00lKatT]

As I recall, she had to use google dns to connect before. Make sure it's still set that way and reboot all again. There is server work going on this morn.

[bearwithme]

Thanks I will give that a try later.

[bearwithme]

I changed the dns to 8.8.8.8. rebooted and still the same "authentication required" What to do now.

[Marley]

i would check the url or redo it

[bearwithme]

I am using the same url on hers as I am on mine which is 1.iptvrocket.tv. By "redo it" do you mean to factory default? I have done that 3 times already

[K00lKatT]

try 1.iptvprivateserver.tv or also 11.iptvrocket.tv

[K00lKatT]

after you fac defaulted did you also update the box??

[bearwithme]

Yes I updated to r11 and I also tried 11.iptvrocket.tv. I will have to try the 1.iptvprivateserver.tv tomorrow. Thanks

[Marley]

if dont work try this http://iptvtalk.net/showthread.php?530-how-to-reset-your-box

[K00lKatT]

also make sure it's still booting to NAND...

[bearwithme]

Here I am again. I have defaulted twice, software updated did step by step set up again reboot device and when it should go to main menu the blue bar comes up and when the yellow starts I get authentication required. I checked my mag and used the exact same things on my daughter set and I still get that message on hers. Mine is working fine. What can I do. Everything was fine until we had a power surge.

[jjjackson]

Try contacting Informir support. You'll find the info on there website. There support is very good.

[bearwithme]

Try contacting Informir support. You'll find the info on there website. There support is very good.

Could you give me the url to contact them

[Marley]

last thing make sure you have internet

[bearwithme]

I have internet. Everything should be a go. I just don't understand

[Marley]

so you reset the box and no go see if you can send it back and did you check the mac address

[jjjackson]

http://www.infomir.eu/eng/support/form/index.php

[bearwithme]

so you reset the box and no go see if you can send it back and did you check the mac address

Can't send it back, have had at least 3 months. The mad address is listed as correct on the log in site.

[Bkman2020]

Can't send it back, have had at least 3 months. The mad address is listed as correct on the log in site.
Where did you buy the box from?

[bearwithme]

infomir.us. I had originally purchased 2 before this one and had to send one back. He gave me a hard time had to go thru paypal to get my money back.

Edit: Could someone give me a url for rocket email to ask about the authentication problem? I have contacted infomir by email and they told me it was a provider problem.

[Bkman2020]

infomir.us. I had originally purchased 2 before this one and had to send one back. He gave me a hard time had to go thru paypal to get my money back.

Edit: Could someone give me a url for rocket email to ask about the authentication problem? I have contacted infomir by email and they told me it was a provider problem.

Have you tried to do a factory default the box?If not you need to go into the bios setup.

[Bkman2020]

Have you tried just that box with all other devices on your network unpluged?

[bearwithme]

Yes, yes and yes. (3 times) In the bios menu, I first default save and ok. then reboots I go back in bios choose the boot to nand 2, save and ok it reboots to inner portal, I go thru all the setup steps then reboot devise and when the yellow starts in the blue bar the authentication required comes up the yellow only goes to about 1/4 in and it just sits there doesn't do anything

[Bkman2020]

Choose nand not nand2 try it agian please.

[Bkman2020]

Are you connected wireless or wired?

[Bkman2020]

If that does notwork try this go back to the url erase.tv then retype it again save it exit then see if portal loads now.

[bearwithme]

Are you using http:// for the url ?

Do you mean in the server line? No I don't. It worked with just the 1.iptvrocket.tv Tried it with 11 and 1.iptvprivateserver.tv I bought this box in March so it is 4months and counting

[Bkman2020]

Read above please try that. I edited my post

[bearwithme]

If that does notwork try this go back to the url erase.tv then retype it again save it exit then see if portal loads now.

I am hard wired. I will try the above suggestion later today when my daughter wakes up. (She works nights)

[Bkman2020]

K good luck

[kind]

no more free iptv enter your donation to start working

[syns]

no more free iptv enter your donation to start working

This is not true. There is still free iptv.

[Marley]

nope free is over my friend

[Alvarado]

hello,
i added the mac address on the panel as 000000000000
i configured as 66.iptv66.tv on the mag.

but it is saying your stb is locked.

[Bkman2020]

Have you tried the forums that you bought the donations from they can help you better.

[Bkman2020]

Try rebooting your box a couple of times.

[bearwithme]

Have you tried the forums that you bought the donations from they can help you better.

I have emailed infomir.us and papao.tv. Infomir said it wasn't their problem to check with myprovider. So far have not heard from rocket. BTW just when I was able to try your advice they were down and I am now getting the blocked message like everyone else. I used 11.iptvrocket.tv. I am waiting for things to settle down. At least it didn't say Authentication problem.

[Bkman2020]

So its a good sign so just reboot it a couple of times

[catz]

Yeppers that is not the proper mac.

[bearwithme]

Yeppers that is not the proper mac.

Was this message for me? If yes what does it mean----bearwithme

[bearwithme]

I know you guys are getting tired of my problem but I have tried everything. I have defaulted 2 more times today and still have the authentication problem.The only thing I change in the bios after default is tv--1080p60---resolution-720-576 and boot is nand. I have tried nand2 also and get the same message. I have been using the wrong email for support at iptv rocket so I will use the correct one and see if they have a solution.

[soldertech24]

Leave iptvbox unplugged for 1 or 2 mins then try agian

[bearwithme]

Leave iptvbox unplugged for 1 or 2 mins then try agian

I have left it unplugged overnight before and always have to unplug to get our of authentication screen and I do wait 2 to 3 min

[bearwithme]

I know you guys are getting tired of my problem but I have tried everything. I have defaulted 2 more times today and still have the authentication problem.The only thing I change in the bios after default is tv--1080p60---resolution-720-576 and boot is nand. I have tried nand2 also and get the same message. I have been using the wrong email for support at iptv rocket so I will use the correct one and see if they have a solution.
I still have not heard from iptvrocket. My mag254 just showed me the same message as my daughters re authentication problem. rebooted my 2 times and that did the trick for me. Doesn't help my daughters tho. BTW when loading my daughters mag it does not say loading from nand. It just says loading. Could that be my problem and how do I correct it.

[Marley]

you are using a different mac address and donation right for your daughters

[bearwithme]

you are using a different mac address and donation right for your daughters

Yes we each have our own user/password and mac address

[bearwithme]

Can't someone out there help me. Why does it not say "loading from nand" Just loading. It has lost its IM logo also.

[K00lKatT]

when you used def. settings in the BIOS menu, that is what caused you to lose the Infomir splash screen. It's just eye candy and of no importance at all, thks..

[bearwithme]

when you used def. settings in the BIOS menu, that is what caused you to lose the Infomir splash screen. It's just eye candy and of no importance at all, thks..

Can you tell me why my daughters mag is not loading from nand, just plain loading. My mag says loading from nand, I am still getting authentication problem

[K00lKatT]

more than likely cause it wasn't properly chosen or saved..but since I am not actually physically present I can only surmise..

[bearwithme]

So there is no help for my situation? In the bios menu there are two places where it tells you choose, one says yes and then another telling you to choose no. This is correct right? I chose what the screen said to choose. Where in the bios does it tell you load from nand? And if I change anything in the bio and key save and ok it will be fine? I do not have to default to change them?

[Bkman2020]

Go back to bios set it up back choose nand2 save and exit then reboot you will see a black screen that will say loading then while that is loading you will need to press on the SET button on your mag remote there you will see the inner portal.

[bearwithme]

When it says loading hit the set button on your remote will take you to the inner portal and check your url if it is correct.

I have done that already. The url is correct and reboot several times In one of my previous posts I mentioned I had done that and rebooted several times and it still comes back to authentication problem

edit---post 50 all the info is in it

[Bkman2020]

Well its a good thing that what it says. here is another solution go to your donation info edit your mac i would say last 4 rows put anything on it save it then edit it again with your mac number see if that works.

[neat-]

If your not getting the red splash infomir screen.... Follow this threads instructions;

iptvtalk.net/showthread.php?614-How-to-get-Infomir-logo-back

[Bkman2020]

We will fix the logo issue later lets just get that one box working you have connection issues with first please

[K00lKatT]

I agree with Brooklyn...

[Bkman2020]

Logo is not a issue it can boot with out it that is a quick fix his main issue is connection problem.

[bearwithme]

Well its a good thing that what it says. here is another solution go to your donation info edit your mac i would say last 4 rows put anything on it save it then edit it again with your mac number see if that works.

I don't understand what you mean. I have checked the mac address at papiao site with my donation user/password and it is correct

[Bkman2020]

Go back to your donation panel erase your mac adress close panel then reopen panel then re-enter it see if that works

[Bkman2020]

Maybe it didnt go through the system

[bearwithme]

I will do it again just to double check.

[Bkman2020]

yes but when you go to the panel erease the mac adress and close the panel then re open the panel agian and enter the mac agian ,Use All CAPS please

[bearwithme]

yes but when you go to the panel erease the mac adress and close the panel then re open the panel agian and enter the mac agian ,Use All CAPS please

I think I may have solved the problem. I took a magnifying glass to daughters house and found one of figures wrong. I will redo in about an hour and get back to you if I have success. Thanx

[Bkman2020]

Oh ok thanks

[Bkman2020]

Great good luck

[Bkman2020]

That`s why it will not hurt to double check i always do.What i do is i always take a picture of numbers with my smart phone as well helps me alot.

[K00lKatT]

WTG, Bear, see, all that worry for nothing..good luck..

[bearwithme]

I had such high hopes for this to be my problem but it isn't. I am still getting the same authentication message and it won't load completely. Any advice. I also rebooted and rebooted and rebooted but to no avail. Help Help

[Bkman2020]

What type of internet do you have?

[bearwithme]

I was looking on the new info on the url for private and noticed the rocket one has a forward slash at the end. Are we supposed to use that slash ?

[bearwithme]

What type of internet do you have?

She has exede. That isn't the problem because it was working beffore just fine

[Bkman2020]

http://iptvtalk.net/showthread.php?5507-New-URL-s-for-Rocket-and-NFPS <<< iptv urls

[bearwithme]

I was looking on the new info on the url for private and noticed the rocket one has a forward slash at the end. Are we supposed to use that slash ?

Do I use the slash at end?

[Bkman2020]

try that to see what happens

[Bkman2020]

Remove the slash save it and reboot

[bearwithme]

I removed the slash and rebooted 3 times and still the same

[Bkman2020]

Please erase url portal completely then save and exit now reboot iptv box then let me know what happens after the reboot cycle finishes.should take you to the inner portal

[Bkman2020]

Do u have another ethernet cable we can try with the iptv box?

[bearwithme]

Do u have another ethernet cable we can try with the iptv box?

I have already tried that. Doesn't change anything. I have to go next door every time I make a change you suggest.It will boot to inner portal I am sure because it does that after I default which I have done several times. What will I do after it goes to inner, reenter portal and save?

[Bkman2020]

We will need to see if weather says data or no data?

[Bkman2020]

What type of router are you using?

[bearwithme]

Do you mean whether I have internet end ethernet?

[bearwithme]

What type of router are you using?

Netgear 300

[Bkman2020]

Is your provider cable or dsl?

[Bkman2020]

Is it a combo router?

[bearwithme]

Is it a combo router?

No. It is capable of wireless but I can't use wireless.

[Bkman2020]

Do u have a modem connected to your router?If so hook it up directly to the mag254 and reboot both devices

[bearwithme]

Is your provider cable or dsl?

Her internet is thru Exede

[Bkman2020]

We need to bypass the router to see if the iptvbox works correctly, before that make sure to put back the url on your mag if not done so thanks

[bearwithme]

I am going over and do both things erase and save url, reboot then redo url and reboot then I will connect modem directly to mag and reboot modem and mag. I'll be back

[Bkman2020]

Most likley you may have a routing issue,

[Bkman2020]

I will send you adavnced instructions if that works how to fix that issue with router but only if mag works without the router thanks.

[bearwithme]

And we have a winner. I works direct from modem. Maybe I need a new ethernet cable going to the box a router? Because, remember it was working fine up until July 2. That router also supplies the iks stb. She says it has been freezes a lot. Thank you, thank you thank you. Now info to fix router issue?

[Bkman2020]

Here are the 2 options I recommend: option# 1You need to perform a factory reset on the router like when you bought it brand new see if the mag box connects agian. option#2 the power serge may effected the router which is not functioning any longer the way It soppose to so you may want to buy a new one if you can.

[Bkman2020]

What you have is a routing issue, option#1 will fix it but cant guarantee it will work since it went through a serge. Will not hurt to try though. I also recommend if you have power serge`s often by a power serge.

[bearwithme]

She has one but has had it a long time. We will get another one to be on the safe side. And thanks so much for all your help. You know almost my first post on this I mentioned the power surge that we had an no one picked up on that. Again thank you and all of the others that have helped along the way.

[Bkman2020]

Great enjoy!

[bearwithme]

Hey BK, I am finally working on daughters box. My problem was when I entered the mad address I entered an 8 for a B. I rechecked after the last time I talked to you and it was back to the 8 again. So I changed it again and backed out completely and back in and it stayed the same . Checked again last night and the mac was still correctly listed. This am checked again and it was correctly listed, so tried the box again. Plugged it in it did its thing and presto we have a winner. Thanks

[Bkman2020]

Nice enjoy the service