Media format is not supported

[hipockets]

On my x5 all my live tv channels it says media format is not supported ppv channel work ok just the live channels don?t work. Can anyone give me some advice. Thanks

[big mac]

Have you tried the other video player?

[crazed 9.6]

not the video player either.
I have tested everything, beleive me on that. I have had this issue for months now.
It's the same issue on all my buzz devices I have here. But dreamlink and a couple others work fine.

[hipockets]

I wonder if I factory set, but I?m sure you?ve tried that.

[hipockets]

I contacted buzz and they said The issue you are experiencing is from your channel supplier, you have to reach out to them as we are only the manufacturers

[crazed 9.6]

I wonder if I factory set, but I?m sure you?ve tried that.

no I have not tried the factory reset. I have my doubts it would help, but you could try it.

[crazed 9.6]

I contacted buzz and they said The issue you are experiencing is from your channel supplier, you have to reach out to them as we are only the manufacturers
yes, i been in contact with buzz too. I actually had reported this issue to them a few months ago.
I do beleive it is in fact a server issue in the way the channels are being transmitted (or something like that).
Some devices don't have the issue though as such with the Dreamlink T1 I have here.
Which also tells me that the device itself is somehow allowing the issue to happen.
Or I just don't know :(

[crazed 9.6]

On my x5 all my live tv channels it says media format is not supported ppv channel work ok just the live channels don?t work. Can anyone give me some advice. Thanks

the X5 here is working but I have to leave it parked on a channel for up to 5 minutes before it pops in and it usually does pop in, not always, but usually.

try that and let us know results.
try channels you know should be working. TVLand and Comedy central and all those are working, Sit on one of those for awhile

[hipockets]

Fox weather popped after a while.

[Fred s d]

I have 4boxes on p2 server all working fine 4 boxes on p1 all down looks like a server problem to me

[hipockets]

Well both mine are on service 1 one sub is working and the other is not.

[crazed 9.6]

I have 4boxes on p2 server all working fine 4 boxes on p1 all down looks like a server problem to me
Have you tried changing the portal on one of those none working boxes ?

[hipockets]

No but I will

[crazed 9.6]

No but I will
cool, let us know how it goes :)

[hipockets]

That solve my problem working fine now.

[crazed 9.6]

I have an admin access to all portals and i did that here but made no difference in how my channels are acting.
But maybe my admin access is different then client access. And my channel issues may not be same as others, I just don't know.
I did see others report that changing portal made no difference. But now it does help.

But anyway, thanx for the report, maybe we are getting some where now :)

[hipockets]

I used the http://p2.iptvrocket.ru address maybe that helped. Thank you sir.

[crazed 9.6]

I used the http://p2.iptvrocket.ru address maybe that helped. Thank you sir.

great, thnx :)

There is also a long version of the URL
I can't seem to find it just now though.

[hipockets]

I thought that was the long version thanks

[crazed 9.6]

I thought that was the long version thanks

Long version -->
http://p2.iptvrocket.ru/c/index.html

[DFR619]

Hi just want to add my experience...Not trying to hijack thread but this is on a 4500 and the newer Buzz Classic

About early Dec I started to get a different freezing ...some channels would freeze for several seconds and moving the channels up or down didn't help...seems like the whole list would freeze and come out of it probably after 15 or 20 secs.This seemed different than when I had buffering issues. And while waiting it flashed "Media Not Supported" or something like that on the bottom of the screen.

Anyway that was running the 4500xrs bought in 2020 at the start of the pandemic

So after Xmas I found a new Classic under the tree.....unfortunately after about a day it was running about the same ....a brand new machine was giving the "Media not supported issues" on some not all channels

I did some reading here and somewhere it said try a VPN

So I bought and installed a well known VPN... It was New Years Day before I got it going and set up and seems to cut back my problem to about 20 to 30 % of what it was for me....next step tomorrow will be to try the other portal.....oh yea along the way i changed out my router as well and my Buzz box is wired not wifi connected

If this helps enjoy....I am far from tech savvy:o

DFR619:o














































i

[worlok15]

Make Sure Wired And WiFi Are Not On At The Same Time. Cause I Had Issues With One Of My Box.

[big mac]

Make Sure Wired And WiFi Are Not On At The Same Time. Cause I Had Issues With One Of My Box.

The only way to turn Ethernet on/off is plug it in or unplug it.

[worlok15]

You're Right Big Mac. I Had It Wired So I Had To Turn Off The WiFi

[DFR619]

Its wired as well as the tv coming from the router......everything else is wifi in my house......as it stands now you can watch most channels and its not to bad.....but it was getting frustrating wifi is off on the box and tv

[big mac]

Its wired as well as the tv coming from the router......everything else is wifi in my house......as it stands now you can watch most channels and its not to bad.....but it was getting frustrating wifi is off on the box and tv

Not sure when you last tried but that was corrected in a firmware update in 2022.
I use ethernet and all my boxes have wifi on.

[crazed 9.6]

connect the 4500 again, open channels and take note of a couple that may not be working correctly. Then go to Papiao website, change portals, then match that change in the 4500 setup menu.
Checks for results.

[DFR619]

Seems to working good this morning but i will try your advice later
Thanks