LiveTV, VOD, TVSeries, PVR not working Primary Player or Backup player

[jbana]

BuzzTV X5 Special Edition Installed New Update V5.0.906 on Oct 19th
All was working no problem yesterday after new update installed.
Also Buzz XRS 4500 V20220919
IPTV Version:5.0.96 Not working.
Get Popup on both boxes:
Media format is not supported.
Timeshift error. Stream is not available.

[big mac]

BuzzTV X5 Special Edition Installed New Update V5.0.906 on Oct 19th
All was working no problem yesterday after new update installed.
Also Buzz XRS 4500 V20220919
IPTV Version:5.0.96 Not working.
Get Popup on both boxes:
Media format is not supported.
Timeshift error. Stream is not available.

You don't mention:
Server connection.
Video Player being used.
Steam Format.

[jbana]

You don't mention:
Server connection.
Video Player being used.
Steam Format.

Mac Server
Both Primary & Backup Players not working.
I don't know how to find stream format other than it says TS

[big mac]

Mac Server
Both Primary & Backup Players not working.
I don't know how to find stream format other than it says TS

Unfortunately you can't change stream format using MAC.
Reset your account to XC and see if that helps.

[Bkman2020]

Try doing a iptv reset

[jbana]

Both boxes are now working on both Primary & Backup Players.
I have not touched or changed any settings on both boxes & could not access Live TV, VOD, TV Series, & PVR for 2 days.
All of a sudden both boxes started working.
Could it have been caused by my internet provider? Internet connection was good & with the speed uninterrupted.

[crazed 9.6]

Both boxes are now working on both Primary & Backup Players.
I have not touched or changed any settings on both boxes & could not access Live TV, VOD, TV Series, & PVR for 2 days.
All of a sudden both boxes started working.
Could it have been caused by my internet provider? Internet connection was good & with the speed uninterrupted.

How are these boxes connected to the router ?
WiFi or hard wired thru Ethernet ?

[jbana]

Both boxes are connected by WiFi 120 mbps

[crazed 9.6]

Both boxes are connected by WiFi 120 mbps

I was hoping it was hard wired so then maybe the cable was kinked somewhere along the line or bad connection. Something easy :)

Next time if this happens again, check your devices if they connect to internet, you can use a ytube site or even the onboard Market. If an app from the Market doesn't download, or ytube do not open, then that'll tell us something.
Not sure what, but something :)

[big mac]

Both boxes are connected by WiFi 120 mbps

How are you testing the speed at the box?

[jbana]

With ookla speedtest
Download 22Mbps
Upload .40 Mbps

[big mac]

With ookla speedtest
Download 22Mbps
Upload .40 Mbps

That's not too good if you're paying for 120 Mbps.