Route not working

[samke]

I renewed a route that had not been active for a while. Now it says the account is expired(on the kokaleka app). I've tried changing the portal and route number but I always get the same error. Please help.

[Ryu]

I would say delete that and add It again and see if that helps.

[samke]

Delete from the app? I've done. I've even tried using a different app. It doesn't load the channels.

[Ryu]

I would say generate a new donation from provider site and then try. make sure portal is correct.

[samke]

How do i do that? I've also tried a trial route but it doesn't work.

[samke]

When i use a VPN it does load the channels (It looks different). I thought we were not supposed to use a VPN. However, the channels don't play.
edit: working now, with a VPN; country lock removed

[Ryu]

It’s probably your ISP blocking you. VPN is allowed from some time now.