Black screen with changing channels?! :(

[montell]

Hello my good friends,

I have 2 of the 3900 buzz boxes and I love them very much and I really thank Buzz team for their exceptional work :)
One of my 3900 boxes works perfectly while the other one has the glitch that when I click to change channels for a 1 second or 2 I get a black screen and then it changes the channel?!
Why is that happening? and it does that with all of the iptv portals/servers.
Thanks

[Ryu]

Maybe this one has more apps running in the background?

[montell]

Hello Ryu,

actually, it does not, compared to the perfectly working one :(

[big mac]

Hello Ryu,

actually, it does not, compared to the perfectly working one :(

Have you cleared cache?

[Ryu]

hardwired or wireless? if wireless how far is from gateway?
have you factory reset this box?

[montell]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box :(

[Ryu]

yes but sometimes thats the only solution

[big mac]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box :(

Do you mean with the whisk broom or are you doing it from apps/buzztv 2?

[montell]

whisk broom, isn't that enough?
If I were to clear from apps/buzz tv, what would I lose?
Thanks

[big mac]

whisk broom, isn't that enough?
If I were to clear from apps/buzz tv, what would I lose?
Thanks
Nothing.All your data remains since you're not clearing it.
Whisk broom clears background apps.

[montell]

so, I go to apps and go to Buzz TV 2? cause I have 0.91 GB there?!

[big mac]

so, I go to apps and go to Buzz TV 2? cause I have 0.91 GB there?!

Select clear cache.

[zaang83]

I clear cache all the time.
I am wired with 350 Mbps speed.
No, I really prefer not to factory reset as I do not want to lose everything I have on this box :(
Lag could be distance related to modem/router. Routing through a switch? Both on same server?

[montell]

My Modem/Router is right next to my 3900 box.

[big mac]

My Modem/Router is right next to my 3900 box.

Did you clear cache?:confused:

[montell]

Yes, I did clear cache the way you said it.
Thanks

[NBS]

you could try clearing data instead of a factory set Then you only have to reinput server info

[montell]

ok, will do NBS and report back.
Thanks

[montell]

I did clear data and cleared cache and still blacks out for a couple of seconds when changing channels ?! :(

[montell]

If I knew for sure if a factory reset will fix this annoying problem, I might do it . I guess no guarantee?!

[big mac]

If I knew for sure if a factory reset will fix this annoying problem, I might do it . I guess no guarantee?!

Did you make sure that cache cleared?Only reason I ask is because you were almost at 1 GB and that's 20 times higher I've ever had and it took twice to clear it.

[montell]

I did clear the cache and is zero now but still does goes black :(

[Maestro701]

The black screen between channel changes is normal and is due to the default player being used. However, secondary player pauses the screen on channel change and tends to be a little snappier. Go with secondary player,thats why I was using it from the first ever buzz unit.

[montell]

Thanks Maestro,

I have two 3900 models and one is set to default player and has no black screen between channel changes.
So, I took your advice and switched the second 3900 ( The problematic one), video player to Secondary and seems to have stopped the black screen issue :) but when changed server black screen came back again although the player was still set on Secondary :( ?!
Thanks

[big mac]

Thanks Maestro,

I have two 3900 models and one is set to default player and has no black screen between channel changes.
So, I took your advice and switched the second 3900 ( The problematic one), video player to Secondary and seems to have stopped the black screen issue :) but when changed server black screen came back again although the player was still set on Secondary :( ?!
Thanks

Then with that server use default.

[montell]

I did thanks big mac, but still got the black screen :(

[big mac]

I did thanks big mac, but still got the black screen :(

Then it might be on the server side.

[montell]

I don't think it is the server as I have tried different ones to rule that out :( could the SSD that came with 3900 do that? cause my on my other 3900 for some reason the SSD stopped working and disappeared and that 3900 does not give me any black screen!

[Ryu]

I don't think it is the server as I have tried different ones to rule that out :( could the SSD that came with 3900 do that? cause my on my other 3900 for some reason the SSD stopped working and disappeared and that 3900 does not give me any black screen!

if you were playing something from ssd and gives you problem then you can say its ssd. but your issue is live tv which comes from server not through ssd. :)
again, I would say factory reset is your only solution bud. I know you dont want to loose stuff but either you loose stuff or have issue with live tv. :)

[montell]

Thanks Ryu,
You are right I may have to bite the bullet and do the factory reset and get this over with.
My only worry is that what if after factory reset, the problem persists :(

[Ryu]

Welcome to testing world :)