turning off the unit ?

[montell]

Hello my good friends :)

How are you guys doing and I hope all is well with you and your families.

I have noticed that my 3900 for the past month or so when I press and hold the green stb button to turn off I get options of
standby
power off
restart

So, I choose the option "Power Off" and the unit turns off and the red light shows up on the front face of the unit, but when I wake up in the morning, I noticed the red light is now green light and somehow unit is turned "ON" ?! and this happens every night and day? :( any idea why this is happening?

Much Obliged

[Gabacho]

Thank you for asking. I am experiencing the same thing with my XRS 4500. I usually just press the off button and don't hold it down though. I've looked for a setting in the menu that might control this but find nothing.

[4me2c]

Have noticed that sometimes with a "Power Surge" units will Turn On... Don't Think that is Your Problem tho... Maybe when NBS comes on there will bee an answer for You...! In the Mean-time, Hoping You and Yours Stay Safe, Take Care and May GOD Bless...!!!

[NBS]

Thank you for asking. I am experiencing the same thing with my XRS 4500. I usually just press the off button and don't hold it down though. I've looked for a setting in the menu that might control this but find nothing.

The 4500 does not use the same software as the 3900 Its not the same

[NBS]

I'll see what I can find out on the 3900
I have already posted about the 4000 4500 issue

[Gabacho]

Would you point me a the post for the 4500?

[montell]

Thanks NBS for your time and help.

[crazed 9.6]

the 4500
http://iptvtalk.net/showthread.php?43059-Turning-on-by-itself&p=272362#post272362

[Gabacho]

Crazed, the last post NBS made in that post was that they are working on it.

[crazed 9.6]

for the 4500, the temp fix is to set to 'suspend' in power key definitions.
And yea, work is always underway with the Buzz team. I'd suspect that we should see some results with upcoming firmware releases.

I experience this in the past too, so until it has been addressed I unplug the power from the unit when not in use.

[NBS]

for the 4500, the temp fix is to set to 'suspend' in power key definitions.
And yea, work is always underway with the Buzz team. I'd suspect that we should see some results with upcoming firmware releases.

I experience this in the past too, so until it has been addressed I unplug the power from the unit when not in use.

when its set to suspend you hit power button once quickly to power off

[montell]

Thanks crazed for your guidance, really appreciate it.
What gets me is that I don't know how long after I turn off the unit, it comes back on? :( is it 1 hr, 2 hrs ? :(
Also, it used to not be like this, is it maybe related to the last update? maybe a glitch in the update? I don't know, but I am sure our Superb team Buzz will see to it. :)
Thanks to the Fantastic team Buzz for their support.

[NBS]

for the 4500, the temp fix is to set to 'suspend' in power key definitions.
And yea, work is always underway with the Buzz team. I'd suspect that we should see some results with upcoming firmware releases.

I experience this in the past too, so until it has been addressed I unplug the power from the unit when not in use.

The issue has not been reported on the 3900 before I have asked buzz about it and am waiting for an answer

[crazed 9.6]

thnx for following up on this NBS :)

[montell]

Hi,

Any updates yet on 3900 turnoff issues?
thanks

[NBS]

Buzz has not heard of the issue Maybe even plug into another circuit as a power glitch is the only thing that anyone has mentioned

[montell]

Thanks NBS, really appreciate your time and effort you put in for us here in this great forum.
I will switch the power unit and report back.

Thanks

[montell]

Sorry for the update, been busy :(

The issue still exists ( after powering off the unit, about few hours later it comes back on by itself) and did not go away after changing the power supply unit :(
Any advice will be appreciated.

[Ryu]

Power off your box. Connect usb dongle to a different port. Then factory reset your box and see if that helps.

[montell]

Thanks Ryu,

I am connected thru HDMI cable ( there is only 1 HDMI port on 3900) ?

[Tha Joker]

Gonna test here tonite with this 3900. I have not had a 3900 here in awhile, but have one here to update for the fam.

[Ryu]

Thanks Ryu,

I am connected thru HDMI cable ( there is only 1 HDMI port on 3900) ?

no not the hdmi. usb dongle for remote control remove it from the box and insert on different USB port. also try to to factory reset and see if that helps.

[montell]

oh ok thanks.
Wouldn't I lose all my mac entries and apps with the factory reset? :(

[Ryu]

one more tip.
instead holding down green power button on remote control try to highlight power button located bottom right of the screen right next to cache cleaner and hold ok button for few seconds until you see three options. then choose power off/shutdown and se if that helps.

[Ryu]

oh ok thanks.
Wouldn't I lose all my mac entries and apps with the factory reset? :(

unfortunately you will loose all. :(
try to write down your Mac and portals before you decided to reset.

[crazed 9.6]

Does a reset erase server setups ?
I know it will erase apps and it will default most android settings, but does it mess with Buzz iptv app and server setups?

[Tha Joker]

I would think that a reset would not fix it. (could be wrong) There have not been any other reports of this happening with the 3900, that I have seen, unless NBS has seen other issues? I have one here, mine!!! That was stolen! lol but I will try this out tonite. And see if it is on in the morning.

[montell]

one more tip.
instead holding down green power button on remote control try to highlight power button located bottom right of the screen right next to cache cleaner and hold ok button for few seconds until you see three options. then choose power off/shutdown and se if that helps.

Will do and report back tomorrow ( right now its 10:07 pm here in Western Canada) Ryu, Thanks man :)

[Ryu]

Does a reset erase server setups ?
I know it will erase apps and it will default most android settings, but does it mess with Buzz iptv app and server setups?
technically it should but who knows :)

I would think that a reset would not fix it. (could be wrong) There have not been any other reports of this happening with the 3900, that I have seen, unless NBS has seen other issues? I have one here, mine!!! That was stolen! lol but I will try this out tonite. And see if it is on in the morning.
yes I never heard from any 3900 owner. yeah factory reset may or may not help but if its me I would reset to see if that helps :)

[Tha Joker]

It won't hurt to try it out!

[montell]

Also, Thanks Joker and crazed for the info, I really feel lucky and blessed to be part of this great forum where we are all one big family :)

[Ryu]

I have a feeing that he's gonna bring us good news tomorrow :)

[Tha Joker]

If it continues to happen, you could just unplug when you out for the nite too....

[Ryu]

one more tip. :)
if still no luck tomorrow then I would remove usb dong from the box and try to turn off box with regular pc mouse wired or wireless and see if that helps. you never know :)

[montell]

If it continues to happen, you could just unplug when you out for the nite too....


That's what I have been doing and every once in a while I hope a new update might fix it :(
Btw,when is the next update for 3900?

[Tha Joker]

That's what I have been doing and every once in a while I hope a new update might fix it :(
Btw,when is the next update for 3900?

NBS would have the info on that, if there is another update coming

[Tha Joker]

No problem with this one in the morning. Unit is still off after powering off last nite.

[NBS]

No one else on any forum has posted that they have this issue on the buzz 2 sw.

[duhhud]

Is your tv a smart tv and is it connected to the internet if so this is what i would try.I would disconnect the HDMI cord at night for a few days it could be caused by cec(power control setting in your tv in other words their are setting on your box as well as your tv that can be set so when you power on your box your tv will come on as well, and the other way around as well i believe if you power on the tv the box will come on.you could be getting a signal from the tv at night that maybe be tell the box to power on by pulling the HDMI cord at night for a few day it will either rule out the tv or tell you that the tv may be the problem.And does this only happens at night? if no one else has this problem on their box its time to start ruling out things and the tv should be one of them.

[montell]

Update:
Sorry for getting back a bit later as I needed to run few trials to see if it really works, but as of now this method seems to be working to maintain the "off" status on 3900 for me:

using the turnoff option next to cleaner and not the green button on the remote to go to turn off and synchronise with my TV turnoff time to turnoff TV first and within 1 second turnoff the 3900, and that seems to be working for now :)

Thanks for all your info and help.

[crazed 9.6]

Update:
Sorry for getting back a bit later as I needed to run few trials to see if it really works, but as of now this method seems to be working to maintain the "off" status on 3900 for me:

using the turnoff option next to cleaner and not the green button on the remote to go to turn off and synchronise with my TV turnoff time to turnoff TV first and within 1 second turnoff the 3900, and that seems to be working for now :)

Thanks for all your info and help.

thnx bud :)
And I can 'almost' understand what you are trying to tell us :)

You say to use the Off function that is found on the Home Screen to power off the Buzz device and not the RCU function.
And there is something else there that you were trying to say, but hard to follow bud :eek:

[Ryu]

glad its working for you :)

[montell]

update:

still staying off using the same method :) will keep you posted if it changes.

[montell]

update 2:

Power stays off still using the same method :) maybe this is the way going to be until new update comes our team Buzz for 3900 :)
Thanks everyone for your support and help.