BuzzTv XRS 4000 - Device not authorized

[dudeigieve]

Just picked a n brand new XRS 4000 and can't wait to start testing it but getting "Device not authorized" message after completing initial setup.

Any one else here with the same problem?

thanks in advance!

[crazed 9.6]

reboot the xr4000

[Rinny]

Reboot reboot takes a few time’s
Or wifi connection to 5G
Just sayin

[Ryu]

c/p
not sure if its for xr4000 or xrs4000 or both.
device not authorized fix.
Using the Remote press the on and off button while it in the file download..
The box will Factory Reset its self
Leave on the homepage until it asks for a reboot
then the new file will load!! (3mins or so)

do it on your own risk.

[dudeigieve]

I saw this suggeston, its not it. it dosen't get to the point where its trying to download the file. This happens as soon as you go through all the initial setup screens.
This is the XRS, not the XR.

[dudeigieve]

[QUOTE=crazed 8.4;262208]reboot the xr4000[its the XRS not the XR, rebooting dosen't seem to work.

[crazed 9.6]

I doubt there would be any difference in the XR and the XRS with an issue like this.

If Ryu's suggestion will not work, look again at Rinny's
In Ryu's suggestion there is a Factory Default included, so do that too. The Default will then lead to a automatic reboot.

[dudeigieve]

I doubt there would be any difference in the XR and the XRS with an issue like this.

If Ryu's suggestion will not work, look again at Rinny's
In Ryu's suggestion there is a Factory Default included, so do that too. The Default will then lead to a automatic reboot.

I tried what was suggested, no luck. I have an XR 4000 that these worked with but not working on my XRS.

[Ryu]

I tried what was suggested, no luck. I have an XR 4000 that these worked with but not working on my XRS.

give couple of reboots back to back and see what happens. over 7 reboots.

[dudeigieve]

give couple of reboots back to back and see what happens. over 7 reboots.
Tried 8 reboots, still nothing. Even tried toothpick method reset. No luck.

[Rinny]

Connect to wifi buddy 5G worked for me

[dishuser]

email buzztv your mac

[bwcbob]

One thing I have found is that some will Authorize after 3-4 reboots and others will not even after 10 + reboots. Wired or wireless doesn't seem to matter. I did the tooth pick reset no love there either. Still looking for a way to get this done Without sending my MAC Address to Buzz.

[dudeigieve]

Connect to wifi buddy 5G worked for me

I've tried, no luck.

[dudeigieve]

One thing I have found is that some will Authorize after 3-4 reboots and others will not even after 10 + reboots. Wired or wireless doesn't seem to matter. I did the tooth pick reset no love there either. Still looking for a way to get this done Without sending my MAC Address to Buzz.

Does anyone on this forum have a XRS 4000 up & running?

[bwcbob]

OK I think this will do the trick.
Go through setup and when it starts to up date Press The Power Button Once. This will put the box in "Standby" mode. Next step very Important - Walk Away From The Box for at least 10 minutes. When you come back press the power button Once to take it out of standby and it Should Be updating. Seems like it completes the first update in standby mode and then continues on to do the System Update. I will be doing 10 boxes today and will let you know how it goes. I am also testing the Back Up & Recovery Modes

[dudeigieve]

OK I think this will do the trick.
Go through setup and when it starts to up date Press The Power Button Once. This will put the box in "Standby" mode. Next step very Important - Walk Away From The Box for at least 10 minutes. When you come back press the power button Once to take it out of standby and it Should Be updating. Seems like it completes the first update in standby mode and then continues on to do the System Update. I will be doing 10 boxes today and will let you know how it goes. I am also testing the Back Up & Recovery Modes

tried your suggestion, no luck :(

[bwcbob]

did you put the box in standby - do not choose shut down. You may have to press the power button 2x

[dishuser]

C&P from NBS
Using the Remote press the on and off button while it in the file download..
The box will Factory Reset its self
Leave on the homepage until it asks for a reboot
then the new file will load!! (3mins or so)

[bwcbob]

That works 3 of of 4 times but that 4th time is kicking my a$$. Out of a case of 20 I have 5 that are tough.

[theuduk]

I also got the invalid message but on the XR, tried a few times still did get past it, what worked for me was similar to BCWBOBs,, when I got through to Invalid message again I let it sit for about 20 min then rebooted by pulling the power wire Out then in
(10 sec) on reboot it went to Home page and started reg D/L, You have already tried a number of ways so one more should go easy,

[dudeigieve]

did you put the box in standby - do not choose shut down. You may have to press the power button 2x

i did put in standy by, light is red. after 13 mins, pressed power, came up with timezone and so on, at the end, same result.

[NBS]

AS both dishuser and I have posted contact buzztv ,tell them its a device not authorized issue,give them your mac and have them add it to their server


http://www.getbuzz.tv/

[Ryu]

i did put in standy by, light is red. after 13 mins, pressed power, came up with timezone and so on, at the end, same result.

You may want to connect to different network and see if that works. Try to connect with neighbors or some other location.

[dishuser]

You may want to connect to different network and see if that works. Try to connect with neighbors or some other location.

and what will that do?

[dudeigieve]

I also got the invalid message but on the XR, tried a few times still did get past it, what worked for me was similar to BCWBOBs,, when I got through to Invalid message again I let it sit for about 20 min then rebooted by pulling the power wire Out then in
(10 sec) on reboot it went to Home page and started reg D/L, You have already tried a number of ways so one more should go easy,

tried this method too and no luck!

[dudeigieve]

think i'm going to exchange for a XR model.....very frustrating

[NBS]

if you cant help yourself

[dudeigieve]

its finally working!!!

[Rinny]

My case the same lol 😝

[NBS]

Looks like macs were added to server

[ranagee]

I got my buzz xr 4000 today. Tried everything but could not go past device not authorized. Then I tried below procedure which is closer to posted by NBS and it worked.


Once it started to download firmware just hold power button for few seconds and new small window will popup with 2 options (shut down, or reboot). Just leave this window open and let it download the software up to 100%. As soon it hit 100% box will ask for factory reset and then it will install new firmware automatically and you will be good to go after restart.
So basically just hold and release power button until shut down and reboot window pops up while firmware is being download.


Thank you very much for the great device. I just love it and finally top notch remote control.

[crazed 9.6]

I got my buzz xr 4000 today. Tried everything but could not go past device not authorized. Then I tried below procedure which is closer to posted by NBS and it worked.


Once it started to download firmware just hold power button for few seconds and new small window will popup with 2 options (shut down, or reboot). Just leave this window open and let it download the software up to 100%. As soon it hit 100% box will ask for factory reset and then it will install new firmware automatically and you will be good to go after restart.
So basically just hold and release power button until shut down and reboot window pops up while firmware is being download.


Thank you very much for the great device. I just love it and finally top notch remote control.

nice job !
thnx for the post ranagee :)

[ranagee]

nice job !
thnx for the post ranagee :)
thanks!!! as usual thanks for sending me super fast delivery.

[crazed 9.6]

thanks!!! as usual thanks for sending me super fast delivery.

yes of course, great to hear :) We try and get parcels sent with record time (when we can).
We have to keep up with NBS and his record delivery times for the site and it's members :)

[Marley]

so new box is out ? xrs

[NBS]

its on sale at wws

[legsdiamo]

The only procedure that worked for me was to factory reset using the AV access.

[legsdiamo]

This on worked for me also

Once it started to download firmware just hold power button for few seconds and new small window will popup with 2 options (shut down, or reboot). Just leave this window open and let it download the software up to 100%. As soon it hit 100% box will ask for factory reset and then it will install new firmware automatically and you will be good to go after restart.
So basically just hold and release power button until shut down and reboot window pops up while firmware is being download.

Thanks ranagee

[ranagee]

This on worked for me also

Once it started to download firmware just hold power button for few seconds and new small window will popup with 2 options (shut down, or reboot). Just leave this window open and let it download the software up to 100%. As soon it hit 100% box will ask for factory reset and then it will install new firmware automatically and you will be good to go after restart.
So basically just hold and release power button until shut down and reboot window pops up while firmware is being download.

Thanks ranagee
you welcome. I love my buzz xr 4000.

[legsdiamo]

The folks at buzz says they have fixed the bug that was causing the issue and will be on the new batches of xr4000 and xrs4000.

[Rinny]

This new update in the last few hours ?!

Will be nice to see this file !! It’s been not bad really but the VOD

[dishuser]

This new update in the last few hours ?!

Will be nice to see this file !! It’s been not bad really but the VODare you serious?
you blame the box now?
hahaha

[nob0dy]

now you see what kinda person i've been trying to help DU ;x

lol @ are you serious ;D ;D ;D

They are ;x

[Rinny]

are you serious?
you blame the box now?
hahaha

Post 41 saying this not me !!

[dishuser]

Post 41 saying this not me !!

the bug is for those setting it up not watching after set up
learn to read before you post crap
I can watch live tv and vod perfectly fine on my xr 4000
again...don't blame the box

[dishuser]

now you see what kinda person i've been trying to help DU ;x

lol @ are you serious ;D ;D ;D

They are ;xI'm so glad that I have become a nicer person...lol

[crazed 9.6]

I'm so glad that I have become a nicer person...lol

Telling someone to learn to read and posting crap is not being nice. In reality, it is an insult... Rinny does know how to read , obviously :eek:
And his comment did no harm, even if miss-placed.
It could have been dealt with differently then with the insults.

Lets cool things down a bit guys.

[dishuser]

Telling someone to learn to read and posting crap is not being nice. In reality, it is an insult... Rinny does know how to read , obviously :eek:
And his comment did no harm, even if miss-placed.
It could have been dealt with differently then with the insults.

Lets cool things down a bit guys.
then they should comprehend before posting
is that nicer?

[DarkSide]

I blame the box too!

[DarkSide]

J/k.... :)

[floder2]

Received 3 brand new Buzztv XR 4000's today ........Get the message after turning on and connecting to internet "device not authorized" serial number problem.......Thought all this was fixed months ago
Went ahead and sent Buzztv the serial numbers.........

[NBS]

Received 3 brand new Buzztv XR 4000's today ........Get the message after turning on and connecting to internet "device not authorized" serial number problem.......Thought all this was fixed months ago
Went ahead and sent Buzztv the serial numbers.........

reboot and try again I was told the update server was offline

[floder2]

ok I'll try in a while.......thanks

[ladysmith]

Got my XRS the other day and set it up. Go into to Server settings and install in the first box your server then load the other two settings with your donation number both are the same. And hit save .Then hit connect it should connect . Make sure you have your server ID # into the Donation checker along with your Mac address off your box it should be in the right top corner when you go into server settings. Should start with 00:1A:79 this the one that goes into your Donation checker

[NBS]

Got my XRS the other day and set it up. Go into to Server settings and install in the first box your server then load the other two settings with your donation number both are the same. And hit save .Then hit connect it should connect . Make sure you have your server ID # into the Donation checker along with your Mac address off your box it should be in the right top corner when you go into server settings. Should start with 00:1A:79 this the one that goes into your Donation checker

His issue has nothing to do with server set-up

[legsdiamo]

Initial update/setup works best with wifi.

[floder2]

Got a reply from Buzztv that reiterates what NBS posted ...said they had to shut down the update server to do some maintenance ...up and running now

[NBS]

Initial update/setup works best with wifi.

really? Ive updated dozens vis network cable

[legsdiamo]

Yes, from my experience in loading approximately 30 boxes, when using hardwire I get the device message but while using WiFi there was no issue.

[NBS]

Yes, from my experience in loading approximately 30 boxes, when using hardwire I get the device message but while using WiFi there was no issue.
maybe get a new cable?...lol

[floder2]

I have updated many new buzz boxes both wifi and hard wired ...never had a problem until a couple of days ago that I reported in my post....of course at the time It would not download the update wifi or hardwired because the update server was down at the time......

[Rinny]

Same here wifi best or just email buzz in few hours all your boxes will be authorized