Renew option does not work properly

[queen02]

I tried to renew some routers using my reseller pnael and the system reduce the amount of my panel and didn't renew the routers.

[fausca7]

same to me, I renewed 3 at the same time but only one was renewed and the system reduce 3. with this problem I lost 3 routes in total

[Deadwood]

I expect one of the moderators will read your posts and refer these issues to somebody who will check into them. Given the "maintenance" that has been ongoing for the past few days, they may be slow in responding to these issues but I do think they will sort them out in short order.

[crazed 9.6]

click on my name and send me the details

[queen02]

click on my name and send me the details

I sent you a PM with the details.

[crazed 9.6]

sending me details would be sending me your email that was used for your panels and outline exactly what happened and how many credits went missing.
Include order numbers that this affected.

I need to re-send this info to administration. If i just send him a message saying this guy lost credits and no more info included, then I would be ignored.
I can not guess at these things guys. I need it explained exactly and clearly.
I need the panel email addy as well.

And please do not add Bold text or any other tags or colors to to your messages , because I then have to weed thru all those tags to copy the text I need , That can be a pain in the you know where.

[crazed 9.6]

I had been informed last night that this has been fixed.
Please check guys, and let me know if otherwise.
thnx :)