how to unblock stb

[destin]

I am traveling and tried to access the portal from a new ip address. using stb emu pro with a mac address setup.
it says "your stb is blocked".
how do i fix this?

[Dodgeit1]

When you move the box to another location you have to do a iptv reset with the box unplugged

[destin]

pls clarify what iptv reset means.
I appreciate your help.

[Dodgeit1]

pls clarify what iptv reset means.
I appreciate your help.Log into your account using you order/email and route/user

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