Losing Wifi

[m6747]

Hi,
I have a buzz 3000 basic, it keeps dropping wifi it's a huge pain. I have a chromecast and firetv in the same location without any issues. I have tried it on 2 TVs in different locations of the house. Ethernet works fine, but I am not in a position to run cat5 into that location (it's a rental)

Thanks for your help in advance.

[crazed 9.6]

you will never get a damage deposit back when in a rental,, so drill hole thru the wall and run ethernet :)

But I never have wifi issues with this box.

Do this.. connect the ethernet and then with it powered on , disconnect etherent and check wifi for results.

[m6747]

you will never get a damage deposit back when in a rental,, so drill hole thru the wall and run ethernet :)

But I never have wifi issues with this box.

Do this.. connect the ethernet and then with it powered on , disconnect etherent and check wifi for results.
I'll try that! But yeah I'm shooting to get that deposit back and even not it's a heck of a pull

[4me2c]

If You can Pop out a Corner of a Window Screen, You can run a Line thru that and use some Duct Tape to re-seal...! Just don't BEND the Screen Border or Rip it...!

FYI, there is Flat Cable so it can be run easier thru smaller spaces and can even be run around and down under or up over a door way with ease...! :cool:

[bwcbob]

I have had may people with wireless issues on various devices and the first thing I have them do is get their wireless router as high as they can in the room. Think of an umbrella, the higher it is held the greater the coverage. Also power cycling the router and modem. One thing for sure is that the BuzzTV may have to be plugged directly into the router for a series of updates that it needs to function properly before use.

[kens]

If you have ducting, run between floors in the fresh air return, then along trim and around door frames as 4me2c suggested.

FYI... wifi will be affected by humidity, but also AC noise (Appliances, power tools, motors).
Also, if any other wifi sources come into range (cell phones wifi printers etc.).

* I would unplug the Chromecast 1st.

*** ...and always use wired if possible.

Note: Install a wifi analyzer on a smart phone. Then you can see what is going on in each location.
this is the one I use *****
https://play.google.com/store/apps/details?id=abdelrahman.wifianalyzerpro"]https://play.google.com/store/apps/details?id=abdelrahman.wifianalyzerpro
/kens

[m6747]

Thanks for all of your help. I just spent a few hours messing with this. I currently have it setup next to the router and still can't connect to wifi. I don't understand I have 4 other android devices in the house that connect fine.

[m6747]

Also I did plug it in via Lan and run updates still to no avail on the wifi side

[crazed 9.6]

get into settings again and turn wifi on..

[m6747]

It's on it goes to connect then says it can't. Tried configuring a static ip and still can't connect properly

[4me2c]

If it worked using LAN, why not leave it that way...?!?

[m6747]

Because it's too long of a pull especially in a rental

[duhhud]

i can not tell you why you can not connect to wifi but if it works hard wired try using a TP-Link AV600 Nano Powerline Adapter or some thing like that, if you cant run a Ethernet cord.

[m6747]

I'll consider it just sucks to have another patch for a wifi enabled device. I maeed with the channels and no luck. Honestly only one other network in the other side of the spectrum anyways that wouldn't interfere.

[crazed 9.6]

this is an anomaly. i just tried the xpl in far removed room and it connected on response

[m6747]

I obviously did a factory reset too. Think this is a hardware issue?

[crazed 9.6]

hardware = firmware

and nope

[dishuser]

have you tried a different channel on router?

[m6747]

have you tried a different channel on router?

Yes, I have tried a few. I also changed the channel width down to 20 from 80.

@Crazed hardware ~= firmware. How can you rule it out so quickly? Can you please expand? Thanks

[m6747]

Any other ideas? Thanks

[kens]

Power off everything.
Reset the Router.
Wait 5 min's and reboot stb.

Try to move the Router, then the STB.
Use a wifi analyzer app on a smartphone to see what the signal strength and interference is.
/kens

[Aggy]

Did you try a different router? Seems like you tried everything with the buzz so maybe router just doesn't want to play nice with the buzz.

[duhhud]

bring it to a friends or family members house and try to connect it there if it does not connect i would say its the buzz tv box and if does connect there then i would say its your router.if its the box see if the seller will replace it,if its the router see if your provider will replace that,or use a powerline adapter

[m6747]

Thanks Guys, Ken no interference at all just the other side of the spectrum.


It's the xfinity router that could be the issue, I'm going to a friend's tomorrow. I'll try it out there.

Good idea, thanks team.

I'll keep you updated.

[m6747]

I switched out the router and it works fine. Not sure what's going on no channel issues or anything else. Atleast I have it running now, I appreciate your help all. You can consider this solved.

I will troubleshoot the xifinity router, but honestly those things suck anyways, I'm glad I was forced to buy a new one.

[duhhud]

glad you got it figured out.when you troubleshoot the old one see if their is a setting of how many wifi connection you can have connected at one time maybe it is only set at 2 or 3

[bwcbob]

Awesome - Happy it works !!!