T1 plus portal not available

[minout]

I have an active new donation
Cannot connect to rocket
Portal not available
Internet connection OK
Did a factory reset

Any one can help? please

[Dodgeit1]

Log into your Rocket account and make sure the mac address is attached.Also make sure you are on the right portal in the Stb and matches the account.

[minout]

Thank you so much Dodgeit 1. It was about this portal number. You are my new friend