Stb blocked...can anyone help please

[babyleafgirl]

I have a mag254 subscription ends May 4th. very frustrating that I can't access the channels. does anyone have any suggestions. I tried resetting my mac address to no avail

[marcel.crash]

try removing the mac address from your donation save, then re add the mac address entered the new url and reboot the box that worked here

[babyleafgirl]

I don't know how to do that....my kid set up my box