many channels not coming in

[mjchin]

videoclub with all the movies works perfect,
but tv channels hardly any work at all,
i am confident i followed the instructions and enter all perfectly,

any advices from people that have had the same problem?
and the solution?

[Marley]

did you update the box

[mjchin]

i think so , but i will double check that

[mjchin]

did the update, still doing the same

did the update in the inner portal

[alphablondy]

try unplugging it and plugging it back in. i find it strange the vods work but the channels do not. and if you say have the latest sofware update

[mjchin]

unplugged it overnight,
plugged back in, the same problem continues ...

it could be a dud
thanks for trying to help, i appreciate !

[Bkman2020]

Factory reset your mag start all over maybe the software is corrupted.

[mjchin]

well, that did it !
i was very nervous about re set, but i manned up and did it!
thanks for the help

[Daenex]

I am experiencing similar problems as well. I followed the setup guide, install update and have been troubleshooting to see if my internet connection was the problem. I have 8Mbps download.

It does show the channel & VOD listings. The channels freeze or do not display at all. I have a black screen and the channel logo and information flash at the bottom of the screen every 30 seconds or so. VOD attempts to stream.

I am going to do a factory reset. Install the update then configure the box. I will report if this improve or solve my issues.

Thanks

[Marley]

give it time will all be back