Payment issues

[legsdiamo]

Having issues trying to purchase additional routes, anyone else have problems?

[firefoxx5]

dude...hell yes i'm having issues too.....right up to today.....its just saying failed. check my bank branch and they're saying the transaction is not showing..meaning the request for payment isn't making it to the bank. so the failure is likely from the site.
Got me thinking they're upset i order so much codes.
please if possible can a mod assist please....i need routes

thanks

[Sebasoc]

I am having the exact same issue as well

[legsdiamo]

I have been having the same issues since yesterday with all sites.

[Marley]

if thats case give they time to fix whats wrong

[legsdiamo]

Any update on this issue?

[legsdiamo]

Any update on this issue?

[firefoxx5]

Im still waiting to here an update as well.....At least on what is wrong so we know we aren't waiting in vain like if we are blocked or something.....
but i'm hoping there is a fix soon

[legsdiamo]

Is anything being done to address this issue/problem?

[crazed 9.6]

Is anything being done to address this issue/problem?

I have been sending messages to administration about this for awhile now.
I do not know what is being addressed thou as they never respond to my messages unless they need to.

[legsdiamo]

That's poor service

[legsdiamo]

Have to switch to another server because this is happening for all three servers.

[crazed 9.6]

yea, it is these damn gateways that the issues are arising from.
Some get a message telling them that the payment did not work and try again, but then a day later they do end up getting the code of which the gateway said it did not work, so they then get two or more codes that they did not need or can afford to pay for. Then a refund is needed , which does work but is a slow process.

They (the administration) needs to contact these gateways with some serious questions and possibly fired them and get new ways of payment.
Hopefully this is already in process.

[legsdiamo]

Thanks for your help.

[Will2kx]

Has the problem been fixed as yet ?

[rolltide]

It is getting to the point where I think they don't care. After all who are you going to report to get something done, hands tied and hope that site leaders can help because contacting them directly will get you no reply with proof of what has happened in billing. crazd2.0 has help me before with issues and always solved my problems, this last time 2 weeks ago still no response from them. By the way, THANK YOU FOR ALL YOUR HELP IN MY DOUBLE BILLING. crazed 2.0 always willing to help. Maybe they will get it straight if money stops going in.

[ilan]

It is getting to the point where I think they don't care.

Be critical when/if it makes sense. Of course they care. If the gateways don't work properly, they don't get donations. When double billings occur, it's a lot more work for them. They'd avoid them if they could.

I'm certain it isn't easy to find other close-mouthed, trustworthy offshore gateways as replacements.

[Sebasoc]

I just wish they would provide an alternative as a reseller my customers whose donations continue to expire. Many are looking to have them renewed it's been at least three weeks and I cannot provide them with a response as per when this can happen. Any assistance that could be provided would be greatly appreciated.

[legsdiamo]

Any update or solution to the issue, its becoming frustrating.

[Will2kx]

Any update on the situation ?

[jdegase]

I got the failed error, but my bank was charged. I still havent gotten any email?
I sent an email to the contact address with no reply.
mine was a first time purchase/donation. I dont think they got my email to send info too.
can anyone help?

[firefoxx5]

i was about to check today but the site seems to be missing at this time...I hope if returns and when it does i hope the payment issue is rersolved:rolleyes:

[firefoxx5]

well tried again....still getting the failed message
Any Mod got any word on whats going on?? Its route renewal time.

[firefoxx5]

I'm still getting the failed message and since there is a post of others concerned about a credit statement entry it kinda inks the idea that Im blocked...for whatever reason.
since all three providers use the same services Its looking like my days of iks is done. unless there is some other way to get codes...like a re-seller ...can anyone help?
is there a MOD that can get an answer?

[cristinac]

Whatever u do don't get the Mexico route be I still have no tv over 2 weeks! Lol