location problem

[almarlboro]

hi there i have problem i dont know if any one can tell me how we can fix it , i have mxq box have iptv stalker ad-don with rocket working fine in my home but when i take it to my friend home not working just say no access ,by the way all ad dons working in his home except stalker ad-don even we did reset for modem still the same when i get back to my home working without any problem so what could be the issue ???

[ilan]

You need to do an IPTV Reset (at the Donation Checker for your service here) before you use the box in a different location, i.e., from a different IP address. Make sure your box is shut down before/while you do the IPTV Reset. Wait about 15 minutes after the reset before you fire up your box.