donation marked as inactive

[quique18]

I just purchased a MAG 254 and moved my donation from an nVidia Shield over to the new MAG 254.
I setup the MAG 254 using the MAC address under the box through Ethernet connection.
Everything was working up until I brought the box downstairs to the living room and connected the MAG 254 using the WI-FI adapter.
It then came up saying that my subscription was blocked.
I tried to check the status and my donation is now marked as inactive and does not allow me to update anything on it.
I have emailed papiao for review, my question is did the fact that I initially set the box up using Ethernet and then used
the wi-fi have blocked my donation because of a difference in MAC Address?
I have tried searching but do not find an answer, thank you for your advice.

[catz]

The server may see both devices and now inactive. The wifi does not block if the password for the router is used.

[quique18]

Both devices meaning the shield and the mag 254? You may be right, I forgot to unplug or clear the stalker in kodi in the shield. I have now deleted the stalker addon from the shield so hopefully they will clear it for me. Thanks for your fast response.

[Marley]

do a reset too

[quique18]

Not able to do reset or anything the account is inactive and doesn't allow me to edit it.

[quique18]

My account was made active again after emailing support.

[Nevzat76]

I have the same issue hier today after problems with the ips i have to reset it in few times and now i see inactive i think all this stalker is bs