if you are getting any channels at all then that tells us that no one else is using your donation.
I might be able to find your info needed to perform a reset at the website , depending on how the reseller set things up.
I would need your email and any donation numbers he gave you. Send to me privately.
BTW, the iptv here is only showing the Music channels, I have not done or tried anything yet to try and fix this but there are issues with channels, it seems