Avov tvonline 4

[pajero378]

I bought 2 boxes both giving trouble of freezing the picture / buffering, in the morning the by using the remote the box red light comes on but tv has no display. if I reboot by using the small button on back the unit comes on and works.

This morning kept freezing and tried the button at the back but no effect so I pulled the plug at back to do hard resent. once i plugged it back on I get a black screen " Android System recovery"" have attached a picture.

Any help will be appreciated.

[Marley]

if you get that do factory data reset will bring box back to that i think but why are you playing with that

[pajero378]

The picture froze so I used the remote to go back and turned of the unit. than using the remote turned it back on but same problem. Than I used switched off the unit but pressing the button on the back and turned it on but live TV plays for awhile than picture freeze again so I unplugged the unit to do a hard reset. When I plugged back the unit and i got to where I am.

How do I do Factory data reset !

[Marley]

with mouse when on that picture scroll down to that Factory data reset and hit ok try that but i got to sever setting and high lite factory or data reset and let it do its thing both way should bring box back waiting on that update thing you said

[pajero378]

177017711772i clicked on factory data reset and next screen "Yes delete user data" and than reboot now.

after that it comes back to same screen "reboot now"

[wickedjoker]

You will need to contact AVOV your box will need to be fixed by them...

[Marley]

Yea this 1.0.6 update do think so but they are looking into this send a ticket to them I would and they will take care of you

[Marley]

just so i got this right all this came after the update to 1.0.6 right or am i wrong

[mbry]

I bought 2 boxes both giving trouble of freezing the picture / buffering, in the morning the by using the remote the box red light comes on but tv has no display. if I reboot by using the small button on back the unit comes on and works.

This morning kept freezing and tried the button at the back but no effect so I pulled the plug at back to do hard resent. once i plugged it back on I get a black screen " Android System recovery"" have attached a picture.

Any help will be appreciated.

I had the same problem with a Nexus tablet was never able to get it to recover. Had to send it back to Google for replacement.
I do what wickedjoker recommended, don't waste your time. Send it back

[rodster53]

I have emailed support 5 times and reported a bug once. I got an automated response but no one contacted me as the email stated they would. And this 1.0.6 update, I didn't even get an automated response. My picture is not good, no setting for 4k, no guide, and now it's a brick.

[Marley]

look they will take care of you i know that for fact they are on this

[pajero378]

just so i got this right all this came after the update to 1.0.6 right or am i wrong

As of 6/16 build was 1.0.5. so i dont know if it updated by itself and got messed up. All I did was reboot as picture was freezing on live tv. I have opened a ticket june 20 but except for a acknowledgment no response. Have tried to call their office in CA 1-855-449-2968 (AVOV) but that number does not accept any calls. have also emailed [email protected] yesterday but no response.

I had another issue with the unit before this fiasco, after a few hours of unit being off or when I would turn on the unit in the morning using the remote there was no picture I had to turn off and on using the button at the back and than it would work fine. I opened a ticket about that problem and they eventually responded to change the HDMI cable, which I did but to no effect. I replied to that msg but no response. so i gave up.

Eventually by using the button last Saturday the unit got messed up or it updated to 1.0.6 and now its a brick.

I have another 4K box wch still has this problem of turning on with a remote. but on the other hand my 3rd unit a Avov tvonline+ Red box works flawlessly.

Avov has put out a product when they cant handle Tech support.

have spent $3/400 on this plus all this headache and Frustration, thinking of going back to cable TV and pay the $40 more per month

[Marley]

They say a new update is coming hope to fix that problem

[pajero378]

They say a new update is coming hope to fix that problem

In my situation the way it is I dont know how to update when unit wont boot to home screen.

[Dno933]

In my situation the way it is I dont know how to update when unit wont boot to home screen.

Where are you located. Pm if u feel insecure of disclosing

[Marley]

Look all I know they are working on it and I sent this post to them and a fix soon only a few had this

[pajero378]

Am in Orlando, FL

[Marley]

Last time they have fix for you hold on they know your problem

[pajero378]

Thanks asft appreciate all your assistance.

[rodster53]

Returned my box today for refund. I'll wait and see.

[Marley]

Between 9 and 10 pm eastern time a fix will come out thats from them
It will be a file
to run through a USB
thats for the ones with the 1.0.6 problem only

[pajero378]

Between 9 and 10 pm eastern time a fix will come out thats from them
It will be a file
to run through a USB
thats for the ones with the 1.0.6 problem only

Will this work for me and where do I download from.

Since i have a black screen how do I install and run this file !

[mbry]

Thanks a good question.

[Marley]

all i know it will be a usb file you put on a stick and reboot were is it all i know is what they said so i pm them about were is it could be on there site

[pajero378]

I finally got a reply from them to my ticket of 6/20 asking for image of screen display. I have submitted that just now.

[Marley]

http://avovtech.com/2016/06/23/how-to-fix-tvonline4k-v1-0-6-boot-issue/

[pajero378]

I downloaded the file onto a usb and stuck it into the unit and followed the isntructions. but no luck.
The unit does not recognize the USB or it shows up blanl. but the file is there as it pulls up when i use my pc. see vide clip on utube https://youtu.be/fyu7S5IYpww

[Marley]

i see the ext you need to use use remote to high lite that and hit ok

[pajero378]

i see the ext you need to use use remote to high lite that and hit ok

Thats what I did. exactly as per instructions on their website. When i do that the USB has light and that blinks but the TV4K unit does not recognize the data in the USB, I reformatted the USB using my PC and downloaded the File again from the avov website but same result the box cannot recognize the data in the USB

[pigbait]

Usb needs to be formated to Fat32

[pajero378]

Usb needs to be formated to Fat32

Thanks a million ASFT. You ae the best.

Avov 4K back online :D:)