Avov 4 can't connect to TV ONLINE

[Sledge]

Had help, from a MOD but still unable to find a way to connect to TV ONLINE on the new AVOV 4.
All else is working the apps etc..but no luck with LIVE TV.
Full yellow bar, but no little light above the yellow bar will turn on.
Have tried for over two weeks, without success.
Have correct MAC, have good donations, routes etc...all runs my Avov FUSE without a problem.
Ideas?

[greg]

your using the mac address from server portal correct

[Sledge]

There are two MACS have tried both and they both produce the same result, full yellow bar but no connection.
Now I have no service at all can't connect after trying a different donation # so my system says now "no signal" so both the fuse box and the avov 4 box will no longer connect.