New and can't find donation

[Gusto]

Hi there I am new in here, I have been using papiao.is before, my tv was working fine, until days ago
i tried to log in today and is asking me for Authentication. But unfortunately got an error (never happens before, purchased two orders) so I decided to go into papiao.is and do a reset.
But at the papiao.is site is telling me that "there is not match with the information provided" as I mentioned prior I have two orders. One is matching, but the other with the error is not.

Please kindly advise what should I do or who should I contact, I hope I am in the right place, I am New in Here.
Kind regards
Gusto

[Marley]

welcome to iptv talk go to you box section please

[Gusto]

welcome to iptv talk go to you box section please

My apologies asft for not understanding "go to your box section" will that be my inbox (private messages) or?
If inbox (that is empty)
kindly advise, I truly appreciate your help and your quick reply.
Thank you

[Fastrick12]

He means the section for the device you use.

[big dady]

Welcome to IPTVTALK enjoy

[Kimbo]

Welcome to IPTV Talk and enjoy!!Gusto!!!

[ilan]

Welcome to IPTV Talk, Gusto. Enjoy your time here!

[Gusto]

He means the section for the device you use.
Thank you Fastrick, (using an emulator and a mag254) posting at the emulator section now.
and thank you all for the warm welcome.
Best regards
Gusto

[Marley]

Yea this is a great place to come to lots of great members to help

[FCSI]

Hello and welcome to iptv talk.