MAG 254 Freezing every day? Please help.

[Tdotgirl]

Hi everyone. I am new here. So I apologize if I am not posting in the right place. I recently got the MAG 254 with paid subscription so I can get Indian/Pakistani channels. Ever since I got it, the channels and movies keep freezing. Some times it is fine and works great and other times the picture keeps freezing. My internet download speed is 50 mbps with Acanac (local provider in Toronto). I added the modem specs below. I even tried connecting the modem to the Mag box and it still freezes? I also upped the buffering. (Although in my box you can't do it through internal settings, you have to go to settings and click restart portal and then go to advanced settings?) Not sure if that is correct or not.

Anyone know what might be the problem. I have read a lot that it could be the IPTV servers and that they are still in the testing phase? Any help or advice would be greatly appreciated. Thank you.:o

Modem specs:



Manufacturer
Smart RG


Model
SR505n


Support
VDSL2 profiles up to 17a, with automatic fallback to ADSL2/2+ Annexes A, L (Reach-Extended) and M (Extended Upstream Bandwidth)


LAN
3FE + 1GE


WAN
Packet Transfer Mode (PTM) in both VDSL2 and ADSL2+, Up to 16 ATM PVCs or 8 PTM flows


Built-In Router
Yes


Wireless
Yes


Wireless Security
Wi-Fi Protected Access (WPA, WPA2), AES, TKIP, WEP encryption, 802.1x authentication, Wi-Fi Alliance Certified


Power Supply
External, 100-240V – 50/60Hz


Content of the Box
VDSL Modem, Power supply, Ethernet Cable, Phone Cable


Source
Smart RG (http://smartrg.com/gateways/vdsl2/sr505n/)

[theone]

Which service are you referring to?

[theone]

Since you did not specify which provider. I can only assume that its not one of ours Since you purchased the box with a code on it so all I can tell is we don't discuss other providers or resellers, we support original Rocket, NFPS and IKS66. You best go back to who sold you the box and advise them of your issue.