authentication problems

[two-dogs]

Hey guys I just got back from a 3 week vacation and now my Mag box wants me to re authenticate and I have already done it once. I checked and my donation is still active and put in the donation # in for the Login and Password but keep getting a error I reboot and it keeps going back to the login page. I also tried to reset my mac address and said it was on record so I know that it is registered so anybody have any suggestions to what to do at this point..........thanks........two-dogs

[two-dogs]

So nobody is having this problem, well I wrote an email to rocket and will wait and see what they say.......

[frostycold]

So nobody is having this problem, well I wrote an email to rocket and will wait and see what they say.......

Have you logged in and reset your IPTV? Try that and log in again. Should cure the problem.

[nelsonlfs]

change last mac number

[two-dogs]

frostycold is that in system settings and under restart portal I have tried that but same results I will try it again

[two-dogs]

how do I do that nelsonilfs I thought you could not change the address once it is assigned

[two-dogs]

Still get error when I hit ok after putting in my donation #'s

[two-dogs]

Just got a response from rocket now I will wait for there response.

[two-dogs]

Ok I went to system setting and hit Reset settings and still same problem any other suggestions

[Kavere]

My ott box crashed ,,, so I just updated it to Jarvis ,,, went to put all my info in it .... Everything is fine ,,,,,,except my iptv when I put my MAC address in and stalker info it keeps saying stalker client authentication failed